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Homes for life Money Feast of fun
matters in Limehurst
A good choice See page4
advice from Residents in Limehurst
Regenda See page 7 treated to a food and art
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belongIssue23 : spring-summer2016
There’s no place like home
A really good move
Over the next few months Regenda Homes will be busy Steve Newsham, Regenda Homes
moving lots of staff to Liverpool. At the same time we will regional director.
be improving the way we deliver local services to all our
residents across the North West.
Regenda staff in the new Regenda Homes Commutation Plaza reception area. Delivering
better services
Moving out of our existing leased head Commutation Plaza will also welcome returning to Liverpool and become the locally
office near Bolton makes commercial residents living locally who need to discuss new head office for the wider Regenda
sense. We will be able to save money by any tenancy issues. Group of companies. The move to Liverpool will coincide
using offices in Liverpool city centre which with improvements in the way
we already own. “Although most of our residents are The Foundry head office. services are delivered, not just for
happy to talk over the telephone, we those living in Merseyside but for all
By doing this we will also be returning to know there are times when you would Regenda Homes residents in around
our Merseyside roots, where we began as prefer to speak to us face-to-face. At 13,000 properties across the region.
Maritime Housing Association more than Commutation Plaza there will be a
50 years ago. convenient and welcoming reception We are employing extra frontline staff
area and rooms where residents will trained to offer more support and
Our local neighbourhood team has be able to talk privately to a housing advice. We will also be decentralising
already moved into the newly refurbished officer about any issues, from rent and a lot of what we do, placing greater
Regenda Homes offices at Commutation repairs to money advice and antisocial emphasis on delivering better
Plaza, a landmark building overlooking St behaviour,†said regional director Steve services locally.
George’s Hall and the Walker Art Gallery. Newsham.
Our neighbourhood offices in
By October they will have been joined by Our city centre offices at The Foundry Greater Manchester and Lancashire
our customer services team and other key on Henry Street will also be used by staff will be open for longer. Currently the
departments. offices at St Chad’s in Oldham and
Lord Street in Fleetwood are open
three mornings each week. From
October they will stay open all day
from Monday to Friday.
Regenda Homes regional director,
Steve Newsham, says the changes
are a result of listening to what
residents’ want.
“Our residents tell us they want
to see more of us, so there will
be more neighbourhood staff
working in local areas. There
will be more focus on resident
engagement and involvement.
We’ve also developed a range of
‘service promises’ and we’ll be
asking residents to keep us on our
toes by checking we are delivering
those promises,†said Steve.
0344 736 0066 TheRegendaGroup @TheRegendaGroup info@regenda.org.uk www.regenda.org.uk
