Page 6 - Regenda Belong
P. 6

6 Issue 23 | spring-summer 2016

News in brief                                      Our promises to you                                        are involved with. It can be easy to say things are
                                                                                                              going to happen but keeping to these promises is a
Keep your cool                                     In 2015, we gave a commitment to you                       different matter. Our role as customer inspector is to
this summer                                        that residents would become more                           make sure Regenda delivers on these promises!”
                                                   influential in helping us shape and
When it is warm and sunny we all enjoy             improve our services.                                      If you are interested in becoming an inspector or mystery
spending more time outdoors. When you are                                                                     shopper in Merseyside, Greater Manchester or Lancashire
chilling in the garden please spare a thought      Following feedback from over 350 residents, we have        then please contact Amanda Wait on 01204 814000 for
for your neighbours.                               worked with you to develop a new set of Regenda Service    more information.
Everybody has a responsibility for the quality     Promises. You can view these promises on our website at
of life in a neighbourhood. Being a good           www.regenda.org.uk/our-promises-to-you.
neighbour is all about being thoughtful.
Inconsiderate behaviour is the most common         These promises will be monitored by residents who have
cause of upset. So, if you want to avoid falling   been selected to be trained as customer inspectors and
out with your neighbours, show them a little       mystery shoppers. They will be responsible for making
respect:                                           sure that we are delivering the standards outlined in the
                                                   Service Promises.
   • Tell your neighbours if you are
       planning a barbecue or party                We have recruited a small number of customer inspectors
                                                   and want even more of you to get involved!
   • Ensure your visitors don’t block access
       or driveways with their cars                John Oates, who is our new customer inspector from
                                                   Wyre said: “I would really encourage other people
   • Don’t have your music or television           to get involved. It gives you a better perspective of
       volume too high                             what Regenda do and the variety of services they

   • Please act responsibly with alcohol           Safeguarding –
   • Supervise children to avoid them
                                                   do you know your rights?
       screaming or misbehaving
   • Don’t allow dogs to bark for long             Safeguarding is protecting vulnerable adults or children from abuse or neglect.

       periods                                     Under the Care Act 2014, Safeguarding  What is abuse?                            What is neglect?
   • Avoid bad language. Swearing in or            Duty applies to an adult who:
                                                                                          Abuse is when someone does or says        This is when people who have a
       outside your home is offensive                 • has needs for care and support    something to you that makes you           responsibility to help you but don’t,
   • The noise of slamming doors can be                   (whether or not the local       hurt, upset or frightened. You may be     or fail to act to prevent harm.
                                                          authority is meeting any of     scared to speak out or to stop them.
       particularly annoying                              those needs)                    The person who is bullying you may        Neglect could be not taking you to
   • Garden bonfires can blow smoke                                                       make it hard for you to report it.        the doctors or not giving you your
                                                      • is experiencing, or at risk of,                                             medicine, or when someone stops
       across your neighbour’s garden.                    abuse or neglect; and           Signs of abuse can often be difficult     you having a social life, if someone
Remember, good neighbours can be a source                                                 to detect. People with communication      does not support you to keep clean
of support and friendship. If your neighbour is       • as a result of those care and     difficulties can be particularly at risk  and comfortable or if someone
going on holiday, why not offer to put their bins         support needs is unable to      because they may not be able to alert     stops you having enough food or
out for them or watch their home when they                protect themselves from either  others. Sometimes people may not          drink. Neglect can be when people
are away?                                                 the risk of, or the experience  even be aware that they are being         fail to treat you as an equal by not
                                                          of, abuse or neglect.           abused.                                   thinking about your feelings and
  If you have any issues with                                                                                                       dignity.
  noise or anti-social behaviour                                                          If abuse happens to you or someone
  in Regenda Homes properties,                                                            you know, it is important to speak out    Abuse can happen anywhere, at
  please contact customer services                                                        and tell someone that you trust. Do       any time. Abuse is not your fault.
  on 0344 736 0066.                                                                       this as soon as you can.                  You have a right to have a safe life
                                                                                                                                    without being bullied or abused.

                                                                                                                                    What should you do if
                                                                                                                                    abuse is suspected?

                                                                                                                                       • In an emergency, if there is
                                                                                                                                           actual or immediate risk of
                                                                                                                                           abuse, call 999.

                                                                                                                                       • Preserve any evidence.

                                                                                                                                       • If abuse of a person with
                                                                                                                                           care and support needs is
                                                                                                                                           suspected, report it to the
                                                                                                                                           local authority adult social
                                                                                                                                           services.

                                                                                                                                       • Contact the local authority
                                                                                                                                           children’s services if a child
                                                                                                                                           is, or may also be, at risk.
   1   2   3   4   5   6   7   8