Rent FAQs

What should I do if I can’t pay my rent?

What should I do if I think there is a mistake on my rent account?

What should I do if I am waiting for housing benefit or Universal Credit to be paid?

What happens if I am a joint tenant and one of us leaves the property?

 

What should I do if I can’t pay my rent?

If you can’t pay your rent for any reason, you should contact us as soon as possible. We understand that some residents might experience financial difficulty during their tenancy and we are here to help.

If you fall behind with your payments and do not keep to your agreed payment plan, we will take action against you which could eventually result in the loss of your home.

We offer free and confidential money advice to help you manage your money, debts, grant applications and make sure you are claiming the benefits you are entitled to, including:

  • Universal Credit
  • Housing Benefit
  • Claiming additional benefits

We can work with you over the phone or one of our money advice officers can make a home visit at a time convenient for you.

 

What should I do if I think there is a mistake on my rent account?

If you think there has been a mistake, you should contact us so we can check your rent account and resolve any problems. If a payment you made is not showing on your account, you will need to send us a copy of your receipt.
 

What should I do if I am waiting for Housing Benefit or Universal Credit to be paid?

If you are waiting for Housing Benefit or Universal Credit to be paid, you should contact us and let us know.
 

What happens if I am a joint tenant and one of us leaves the property?

As joint tenants, you are both responsible for paying the rent until the tenancy becomes a sole tenancy. If you receive Housing Benefit or Universal Credit, you must inform the Housing Benefit or DWP office as soon as the changes have been made to your account.