Rent FAQs

What should I do if I can’t pay my rent?

Our Financial Inclusion may be able to help you if you are struggling to pay your rent. You can find more about the support our Financial Inclusion Team can provide here.

What should I do if I think there is a mistake on my rent account?

If you think there has been a mistake, you should contact us so we can check your rent account and resolve any problems. If a payment you made is not showing on your account, you will need to send us a copy of your receipt.

What should I do if I am waiting for Housing Benefit or Universal Credit to be paid?

If you are waiting for Housing Benefit or Universal Credit to be paid, you should contact us and let us know.

What happens if I am a joint tenant and one of us leaves the property?

As joint tenants, you are both responsible for paying the rent until the tenancy becomes a sole tenancy. If you receive Housing Benefit or Universal Credit, you must inform the Housing Benefit or DWP office as soon as the changes have been made to your account.

What happens if I am in credit on my rent?

To request a refund of credit on your rent account, please contact our Financial Inclusion Team.