DIY repairs

We want to ensure your repair is dealt with by the right person and that you don’t make your problem worse by mistake. Here’s some helpful advice to follow before you report a repair.

If you can smell gas or suspect a leak call Cadent on 0800 111 999 and follow our gas safety advice.
toolbox

Water problems

Water leak?

  • Turn off the water supply at the stop tap (usually located under the kitchen sink or at the isolation valve).
  • Prevent the leak from causing more damage by using towels and buckets and turning off nearby electrical equipment at the mains.
     

Blockages?

  • Try clearing it yourself using a plunger or a cleaning agent before reporting the fault.
     

No water at all?

  • Check with your neighbours to see if they have the same problem, if they have, contact your water supplier.
     

No hot water?

  • If there is cold water coming out of the hot tap, there could be a fault on the heating system.
  • If there is no water from the hot taps this may be a plumbing fault or a fault on the heating system.


Electrical problems

No electricity?

  • Has your meter run out of credit?
  • Check with your neighbours to see if they have the same problem, if they have, contact your electricity supplier.
  • Reset the trip switch located on the consumer unit (usually near the meter).
     

Electrical faults?

  • Do not touch fittings; check the fuse.
  • Replace bulbs and fluorescent tubes following the manufacturer’s instructions.


Central heating problems

Central heating not working?

  • Has the power been switched off accidentally?
  • Has your meter run out of credit?
  • Has the pilot light gone out?
  • Is the timer set correctly ?


Radiators not heating up?

  • Check thermostats.

Read more on how to use your central heating controls.


Locks and keys

  • If you lock yourself out of the property, you will be charged for the replacement of locks or keys. Why not leave a spare key with a relative or friend for emergencies?


If you have fitted the lock yourself it is your responsibility. If your property is insecure, it will be treated as an emergency and it will be rechargeable.