Coronavirus (COVID-19) - Frequently Asked Questions

Your health and safety is our top priority. We are doing everything we can to keep you safe and protect the services that are important to you. 

If you or a member of your household are self-isolating as a result of a suspected or confirmed case of coronavirus, please let us know. The government has produced guidelines for households with a possible Covid-19 infection, which can be accessed by clicking here 

We are closely monitoring government advice and as the situation evolves and making changes to our services accordingly.

For more information, read our frequently asked questions (FAQs) below, or if they do not provide the answer to your query, please call us on 0344 736 0066.

On Thursday 8 October, the government updated guadiance on Track and Trace, including what happens if you test positive for coronavirus (COVID-19) or have had close contact with someone who has tested positive. To find out more about Track and Trace, click here to visit the track and trace section of the government website
 

Last updated 13/10/2020

Paying my rent and service charges

 

What happens if I can’t afford to pay my rent during this time? 

We understand that some residents might experience financial difficulty during this time. If you can’t pay your rent for any reason, please contact us on 0344 736 0066. 

The government has increased the range of benefits and support available to people whose incomes are affected by the coronavirus. This includes help for self-employed and furloughed staff, as well as new laws which protect tenants who are unable to pay their rent due to the coronavirus from eviction.

We recognise that these are difficult times and will do all we can to support you. If you need financial advice, please get in touch with us on 0344 736 0066

Click here to visit the universal credit page of the government website  

Click here to visit the Money Davice page of the Regenda Homes website 

The government has announced a new payment for people on low incomes, who need to self-isolate and are unable to work from home, in areas with high number of COVID-19 cases. Click here to find out more about the new government payment for people on low incomes are unable to work due to self isolation 

 

I can’t work due to the Coronavirus and am struggling to pay my rent, can you help? 

As you may be aware, the government has extended statutory sick pay to people affected by coronavirus. However, if you're not eligible for it, we’d urge you to claim Universal Credit. If you have worked in the last two years, you might also be eligible to claim Jobseekers Allowance or Employment Support Allowance (if you are unfit for work). We’ll help you do that if you need us to. 

We understand that some residents might experience financial difficulty during this time and our financial inclusion team is here to help. You can contact us on 0344 736 0066.  

We recognise that these are difficult times and will do all we can to support you. 
Click here to visit the universal credit page of the government website  

Click here to visit the Money Davice page of the Regenda Homes website 

The government has announced a new payment for people on low incomes, who need to self-isolate and are unable to work from home, in areas with high number of COVID-19 cases. Click here to find out more about the new government payment for people on low incomes are unable to work due to self isolation 

Will service charges be affected?

Your service charge remains the same. Although some services have been limited or changed due to government guidance during lockdown, we will ensure that you and your property receive the same value of service by the end of the year.
If you have not received the appropriate number of visits from our contractors by the end of the financial year (April 2021), we will return this as a credit into your next year's service charge.
Detailed records of service visits which have been made or changed in anyway are kept by us, and we will make sure you only pay for services you have received.
 
If you are having difficulty paying your service charge or rent, please call us on 0344 736 0066 or email info@regenda.org.uk

Help with benefits

I have lost my job - what benefits am I entitled to claim?

If you have worked in the past three years and have paid National Insurance contributions, you may be able to apply for New Style Jobseekers Allowance (JSA), even if your partner works or you have savings over £16,000. Click here to check your eligibility for New Style Job Seekers Allowance

If you are not fit to look for work, you may be able to claim Employment and Support Allowance (ESA). Click here to check your eligibility for Employment and Support Allowance 

If you are already claiming Housing Benefit, you will need to update your local council on any changes in your income and household circumstances to ensure you are getting the right amount of help towards paying your rent.

If you are not already receiving Housing Benefit, you can apply for Universal Credit for help with your rent and to support any children you might have. Click here for details on how to claim Universal Credit 

Universal Credit will also provide help with personal costs if you are not eligible for New Style JSA or ESA. You can request an advance on your Universal Credit payment of up to one month as soon as you make a new claim.

Click here to visit the Department for Work and Pensions website to find more information on Universal Credit 

If you have been made redundant, information about available support can be found by clicking here 

I have been furloughed - what can I claim?

If your employer has advised that you are being furloughed (unable to come into work but still being retained as an employee and not sick or self-isolating), then they should be able to claim 80% of your wage costs from the government, up to a maximum of £2,500 per month. You should therefore be able to continue receiving your wages at this rate and should speak to your employer about this. This should also be available to zero hour contact employees, based on their regular earnings.

From 1st September, the government will pay 70% of your wages, up to a maximum of £2,187.50 for the hours that you are on furlough. Your employer should then top up your wages to ensure you receive 80% (up to a maximum of £2,500). The caps are proportional to the hours not worked.

Further information on the Job Retention Scheme, which will officially end on 31 October 2020, can be found here.

If you have already spoken to your employer and still need additional financial support, please refer to the advice given above on claiming JSA, ESA or Universal Credit

I am claiming benefits but am still struggling with my rent

If you are claiming all benefits that you are entitled to receive and are still struggling with your rent, you can may be eligible to apply to your local council for a Discretionary Housing Payment.

If you need further support in applying for benefits or grants or would like advice on any other benefits related issues, please contact us on 0344 736 0066 and ask to speak to a member of the Financial Inclusion Team.

I am sick or self isolating due to illness - what can I claim?

If you are unable to return to work, your employer will let you know whether they will pay Statutory Sick Pay (SSP). If they will pay SSP, you should be paid from the first day of sickness (rather than day 4). You can also make a claim for Universal Credit to help with your rent and to support with living costs for you and your householdany children living with you.

If you aren’t eligible for SSP but have worked in the past two to three years and have paid National Insurance contributions, you may be able to apply for New Style Employment and Support Allowance, even if your partner works or you have savings over £16,000 (see above for eligibility details). 

No medical evidence is required to make the claim for New Style ESA and/or Universal Credit, as you will be treated as having a Limited Capability for Work for the period you have coronavirus or have been advised to self-isolate.

Click here to visit the Department for Work and Pensions website to find more information on Universal Credit  

The government has announced a new payment for people on low incomes, who need to self-isolate and are unable to work from home, in areas with high number of COVID-19 cases. Click here for information on support available if you are unable to work due to self isolation 

I am self employed - what can I claim?

The Self-Employed Income Support Scheme was introduced by the government on 26 March 2020 and the window for applying for first grants has now closed. However, the government has extended the scheme for second grant applications which can be submitted from 17 August 2020. This grant is equal to 70% of your average monthly trading profits and must be claimed on or before 19 October 2020. The maximum grant will be equivalent to three month’s earnings, up to a maximum of £6,570. and will be paid in a single instalment.

You do not necessarily need to have stopped trading to apply. However, to qualify, self-employed people must have submitted their 2019 tax return to HMRC by 31 January 2020. The government is allowing a 4-week grace period to get late returns submitted.

Those eligible for the grant will be contacted directly by HMRC once the scheme is operational. They will be asked to complete an online form and the grant will be paid directly into their bank account.

Further information on the self-employment support scheme can be found here.

Tax instalments due to HMRC now can also be deferred until 2021.

Making a claim for benefits

To make a new Universal Credit claim, click here

Click here to visit the Department for Work and Pensions website to find more information on Universal Credit

People making new claims for Universal Credit will no longer need to call the Department for Work and Pensions as part of the process. Further information can be found here.

To apply for New Style Jobseekers Allowance Allowance, visit the government website here or call 0800 055 6688.

To apply for New Style Employment and Support Allowance, call 0800 328 5644.

I or someone I provide care for have been advised to shield due to being in a high risk group

If you are unemployed or not being paid by your employer, you may be able to apply for Universal Credit (see above on making a claim). 

Help with rent and council tax for existing claimants 

If you already claim Universal Credit, then you should update your online claim journal to reflect your change in circumstances and ensure that you have completed the section about your rent. You can also claim help with council tax support from your local council.

If you are already on an income related benefit such as Employment and Support Allowance, Jobseekers Allowance (but not New Style) or Income Support, you will be able to claim for help with your rent and council tax directly from your local council. You will need to phone them to ask about the help available to pay your rent and council tax.

I can't make a claim online or over the phone

Where possible, you should ask a partner, friend or support worker to help. In very exceptional circumstances, if you cannot make a claim over the phone or online, Jobcentres remain open and can support you to apply for benefits. 

If you are able to access a phone but not the internet, you can ring the Universal Credit Helpline on 0800 328 5644 and explain your situation. They will be able to take your claim over the phone and explain what happens next.

If you don't have a direct number for your Jobcentre or Work Coach, phone the Jobcentre Enquiry Line on 0800 169 0910. 

I am already claiming Employment and Support Allowance or New Style Employment and Support Allowance

You will continue to get your Income Support/Employment Support/Jobseekers Allowance payments. You do not need to claim another benefit. All JobCentres have suspended appointments for the time being and you should not be asked to attendare currently in the process of re-opening and they will be in touch when you need to come back in for an appointment. If you have any questions on your claim and are self-isolating, please contact the Income Support enquiry line on 0800 169 0310 or Jobseekers Allowance enquiry line on 0800 169 0310.

Needing help with funeral expenses

Financial support  to help families meet the costs of funeral expenses such as coffins and funeral directors’ fees has increased from £700 to £1,000.

This change came into effect on 8 April 2020. This payment is on top of existing allowances that pay for other funeral costs, such as burial or cremation fees.

You may also be eligible to claim Bereavement Support Payment if your husband, wife or civil partner died in the last 21 months.

Information on Bereavement Support Payment can be found here.

Information around eligibility and how to apply for funeral support can be found here

Help with funeral costs can be found here.

Need further help or advice?

Claiming the right benefits or grants that are available to you can often be confusing and worrying, especially at this difficult time. If you need any advice or support or are worried about paying your rent or other bills, please contact our Financial Inclusion Team on 0344 736 0066 where one of our specialists will be happy to help you to get back on track.

 

 

Repairs service

The health and safety of our residents and staff remains our number one priority. All repairs are being carried out as usual but like everyone during this time, our trades staff have to follow government advice around self-isolation. In the event that we need to alter you appointment or current repair due to Covid-19 safety requirements, we will let you know as soon as possible and organise a new appointment at a time convenient for you. Emergency repairs will continue to be treated as a priority. Thank you for your patience and understanding.


I have a new repair - can I report it?   
Yes, you can. If you or a member of your household is self isolating due to a confirmed or suspected case of Coronavirus, please let us know when you make your appointment. If you or a member of your household is self isolating when your appointment date arrives, please let us know. 

How can I report a repair? 
You can report your repair through the following channels: 
• Clicking here to use our Report a Repair page

• Emailing info@regenda.org.uk 

• Sending us a direct message on Facebook or Twitter 

You can call us on 0344 736 0066. However, we do expect our phonelines to be busier than usual during this period.

My repair appointment was cancelled, or I reported a repair during lockdown – when will my repair be carried out? 

We understand that you have been waiting longer than expected for your repair to be carried out. We have contacted residents who were waiting for a repair to be carried out and have rebooked appointments. If you have any concerns, please call us on 0344 736 0066. 

If I report a repair now, when will it be completed? 
We usually aim to carry out a non-emergency repair within 20 working days. However, this may take a little longer during the current situation. We will carry out your repair as soon as possible. If it gets worse while you are waiting for work to be carried out, please contact us immediately. 

How will you keep people in my household safe while you carry out my repair? 

Your safety and the safety of our staff is our number one priority. All operatives and contractors will wear facemasks when in your home and in communal areas. This is to keep both you and them safe as they go about their work. To maintain social distancing measures while they are in your home, they may ask you stay in a different room while work is carried out. 
We will call you before we attend your home to check that no one in the property is self-isolating. If anyone is self-isolating, we'll arrange another appointment to carry out your repair. 

I was shielding -  will you carry out my repair? 

From 1 August 2020, the government will pause shielding, so yes, we will carry out your repair now.

I am self-isolating, can I still have repairs carried out?

Whether you are self-isolating because you have symptoms or because you are required to through the track and trace programme, we cannot carry out repairs on your property. If you are due a repair and you are self-isolating, please let us know so we can rebook your appointment.

I live in a sheltered / supported scheme – will you carry out my repair? 
Yes, from Monday 29
th June, we will carry out repairs in sheltered and supported accommodation. This will include both emergency and non-emergency repairs. If you have previously notified us that you are shielding we will remove this information from your records and repairs to your property will be processed in the normal manner from 1st August. If you live in an area where there is a local lockdown, please follow the advice specific to that region.

For more information on the latest government guidance on shielding, click here

I need a repair, but I don’t want anyone in my house – can I wait to report it? 

We understand that you may not want others in your home right now and that’s ok. However, we do ask that, if there is something that is causing damage to your home, you report it to us as soon as possible, so we can resolve the issue before it becomes any worse.  

Will emergency repairs still be prioritised?
Yes, we will continue to prioritise emergency repairs and aim to respond within four hours as usual. 

Are you still carrying out gas servicing checks? 
Yes, we’re continuing to undertake all our annual gas servicing requirements. We know this is a worrying time, but your gas service is important to keep you, your family and your neighbours safe. If there is a service due in your property, we will call you beforehand to make sure you’re OK and to check if you or any members of your household are self-isolating. If circumstances change and you or a member of your household need to self-isolate while you are waiting for your service to be carried out, we'll arrange another appointment for when you are well. All operatives and contractors will wear facemasks when in your home and in communal areas. This is to keep both you and them safe as they go about their work. 
To maintain social distancing measures while they are in your home, they may ask you stay in a different room while work is carried out.

Planned and major works 
Planned and major works will be remobilised from 29th June and will include electrical testing, porches, windows and doors, roof works and heating system upgrades. If you are on any of these programmes, we will contact you to arrange a date for the work to start. 

Local lockdown

On Monday 13 October, the government introduced a tier system of restrictions across the country. This placed areas in one of three categories - medium risk, high risk, very high risk.

To find details of restrictions in your area, click here to visit the postcode check page of the government website.

I’m living in an area that has been placed in local lockdown – will you still carry out repairs?

Yes, we will continue to carry out repairs in your home. However, strict social distancing measures must be adhered to and we would ask that you help us by keeping the area of the repair clear. You may be asked to wait in a different room while your repair is carried out. If our staff are unable to maintain social distancing, they will leave your property and your repair will be carried out at a later date, when it is safe to do so.

I was due to have planned work carried out inside my home (fitting a new kitchen, bathroom, etc) – will this still happen?

Any major internal works that require our staff to be inside your home for more than one day will be postponed. We will contact you directly if you are affected by this.
 

Will you still visit my home?

If we have an appointment to visit you in your home, we will continue with your appointment. Our number one priority remains keeping you and our staff safe, and our Health and Safety Team has given instructions on safely carrying out home visits. If you or someone in your household becomes unwell with suspected Covid-19, please notify us immediately. In this instance, we will cancel your appointment and arrange to visit another time.

 

Vulnerable and older customers

 

I live in a sheltered scheme; will I still be able to use the communal areas? 

Health and safety work is currently being carried out, which will mean we can partially reopen your resident’s shared lounge (where we have them). Access will be managed by your Scheme Manager when they are at the scheme and lots of adjustments have been made to make this as safe as possible for you. This includes the introduction of directional arrows placed on the floors and furniture temporarily moved to encourage social distancing. It also includes the introduction of hand sanitiser stations, signage and barriers to increase your safety. The resident’s shared laundry facility will remain open for you to use.
The resident’s shared kitchen will remain closed for the time being. 

 

Is it safe to meet people outdoors in communal areas and can visitors come and see me if I live in a sheltered scheme?

The government recently advised that you should not: 

  • socialise indoors in groups of more than two households (anyone in your support bubble counts as one household) – this includes when dining out or going to the pub
  • socialise outdoors in a group of more than six people from different households; gatherings larger than six should only take place if everyone is exclusively from two households or support bubbles
  • interact socially with anyone outside the group you are attending a place with, even if you see other people you know, for example, in a restaurant, community centre or place of worship
  • hold or attend celebrations (such as parties) where it is difficult to maintain social distancing and avoid close social interaction, even if they are organised by businesses and venues that are taking steps to follow COVID-19 secure guidelines
  • stay overnight away from your home with members of more than one other household (your support bubble counts as one household).
     

Will Scheme Managers still be based on site? 

Your Scheme Managers are gradually returning to your scheme as their place of work. From October 2020, we anticipate that all Scheme Managers will have returned to their schemes at their normal working hours, dependent on a safe and satisfactory risk assessment having being undertaken.

 

Will cleaning still take place?

Your scheme cleaners will gradually return at the same time as your Scheme Manager. This will see a re-introduction of the cleaning duties that were in place before lockdown, in addition to the sterile wipe down of hard surfaces and deep cleans, which have been in place since late March 2020.

 

What support is available to help customers? 

We understand that the coronavirus (Covid-19) is causing much anxiety and concern. If you are experiencing difficulties because you are self-isolating, please let us know and we will see if we can help.  

 

Shielding

From 1 August 2020, the government will pause shielding unless the transmission of COVID-19 in the community starts to rise significantly. This means:

  • the government will no longer be advising you to shield
  • the support from the National Shielding Service of free food parcels, medicine deliveries and care will stop
  • NHS Volunteer Responders will carry on delivering the food you buy, prescriptions and essential items to you if you need it
  • you will still be eligible for priority supermarket slots (if you have registered by 17 July)

If you have previously notified us that you are shielding we will remove this information from your records and repairs to your property will be processed in the normal manner from 1st August.

If you live in an area where there is a local lockdown, please follow the advice specific to that region.

For more information please visit: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Contacting Regenda

Are your offices open? 

As of Monday 7 September, reception areas in our offices will begin to reopen. You can find details on the reopening of reception areas and office risk assessments, so you can see how we will keep you safe, below:

Commutation Plaza, Liverpool will reopen on Monday 7 September.
The risk assessment for Commutation Plaza Offic can be found here > 

The Foundry, Liverpool will reopen on Monday 14 September.  
The risk assessment for The Foundry can be found here >

St Chads, Oldham will reopen on Tuesday 15 September.
The risk assessment for St Chads can be found here >

Lord Street, Fleetwood will reopen on Thursday 17 September.
The risk assessment for Lord Street can be found here >


You can also contact us on the following:

Telephone: 0344 736 0066 
Facebook: Facebook.com/TheRegendaGroup 
Email: info@regenda.org.uk 
My Regenda Homes Portal: Existing customers can check your rent balance, view your statement, pay rent and other charges, and set up a Direct Debit. If you haven’t registered simply visit our website to register. https://www.regenda.org.uk/myregendahomes 

 

How will you keep residents updated? 

We are closely monitoring government advice and as the situation evolves are making some changes to our services. We will keep you updated via our website and social media, or will contact you by phone, email or text message when required. 

Moving home

If you are looking to move home, we can help. In line with government guidance we are providing a lettings service across all our tenancy types.

There are a number of changes in place to ensure viewings and sign-ups are keeping our staff and the people applying for our homes safe. We will follow all government guidelines when carrying out empty property viewings and new tenancy sign ups. All viewings and sign ups will be undertaken via appointment only and with social distancing measures in place. Prior to any appointment, we will ask anybody visiting the property whether they or a member of their household has any symptoms. If the answer is yes, we will rearrange the appointment.  

During your appointment, measures will be in place to ensure social distancing. This will include limiting the number of people attending the property, officers wearing personal protective equipment and officers remaining outside of the property while viewings take place. Any customer enquiries will be dealt with over the telephone. 

Anti-social behaviour

Anti-social behaviour

If you have experienced criminal behaviour and are concerned for the safety of yourselves or others, please call the police immediately by dialling 999. 

Can I still report anti-social behaviour (ASB)?

You can still report ASB online or by calling 0344 736 0066.

Will my complaint be taken seriously?

Of course. We take all reports of anti-social behaviour seriously. Depending on the nature of your complaint, an ASB case may be opened. Following this, you will be contacted by a member of our Neighbourhood Team and kept up to date on the investigation.

We understand that there may be an increase in the number of complaints we receive due to people spending more time at home and will not investigate complaints relating to normal household noise or day to day living.

What if my neighbour is breaching government guidelines on social distancing?

Please report these instances to the police on 101. Some local police forces have set up dedicated web pages to report breeches of government guidelines relating to social distancing. We will work with the police and other local agencies to identify these cases.

What if I need a home visit or the case is urgent?

We will only carry out home visits in exceptional or emergency circumstances and we will discuss this with you when we visit your home. If we can deal your complaint over the telephone, we will continue to do this to ensure your safety and that of our staff. We will continue to work with our partners and other statutory agencies to manage any serious and urgent complaints.

Domestic abuse

What if I am suffering domestic abuse and need help or my neighbour needs help?

There is never an excuse for domestic abuse, no matter what the circumstances are. If you or someone you know who lives in a Regenda property is suffering from domestic abuse, please call us on 0344 736 0066. We can provide signposting information to local agencies who will be able to provide support.

If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls.

If you are in danger and unable to talk on the phone, dial 999, listen to the questions from the operator and respond by coughing or tapping the handset if you can. Follow the instructions depending on whether you are calling from a mobile or a landline.

If you call from a mobile, press 55 when prompted to make yourself heard. This will transfer your call to the police. Pressing 55 only works on mobiles and does not allow police to track your location.

If you call 999 from a landline and only background noise can be heard, a BT operator will connect you to a police call handler if they cannot decide whether an emergency service is needed.

If you replace the handset, the landline may remain connected for 45 seconds in case you pick up again.

When 999 calls are made from landlines, information about your location should be automatically available to the call handlers to help provide a response.

You can also call the National Domestic Abuse Helpline on 0808 2000 247.  

Women’s Aid offer a live chat service at chat.womensaid.org.uk


What if I need to leave my home?

Refuges are still open and offering support. You can also complete an online form if you prefer - natoinaldahelpline.org.uk  

Please remember that the household isolation guidance does not apply if you need to escape your home due to domestic abuse. Help and support are available at this time, including police response, online support, helplines, refuges and other services.  

Cleaning and grounds maintenance

Will you be carrying out window and communal cleaning and grounds maintenance services?

We have started to reintroduce our grounds maintenance service and our operatives will be keeping to social distancing guidelines outlined by the government.  From Monday 27 April, we reintroduced: 

  • A basic grass cutting grounds maintenance service, but cuttings will be left on site until the green waste and commercial tips re open 
  • The full external window cleaning service
  • Some cleaning services to all properties that pay for the service (excluding communal lounges, which are currently not in use).

Communal cleaning specification - hard surface only

 
Item Cleaning
Doors Disinfect all door handles, push plates and door glass
Hallways Disinfect all handrails, doors, door handles, push plates, any door glass and light switches
Communal kitchens Disinfect all doors, door handles, push plates, any door glass, light switches, cupboard handles, taps, kettles and work tops.
Communal bathrooms Disinfect all doors, handles, push plates, any door glass, light switches, taps and toilet flush handles.
Lifts Disinfect all entry call buttons on each floor and internal button panel.

Our operatives will be using a one person per van policy, so you may see more than one van. This is to maintain social distancing and ensure the safety of you and our staff.

Will service charges be affected?

Your service charge remains the same. Although some services have been limited or changed due to government guidance during lockdown, we will ensure that you and your property receive the same value of service by the end of the year.
If you have not received the appropriate number of visits from our contractors by the end of the financial year (April 2021), we will return this as a credit into your next year's service charge.
Detailed records of service visits which have been made or changed in anyway are kept by us, and we will make sure you only pay for services you have received.
 
If you are having difficulty paying your service charge or rent, please call us on 0344 736 0066 or email info@regenda.org.uk

 

 

Suppliers

 

Message to all our suppliers and partners

During this challenging operating environment in which we all find ourselves, we are working hard to ensure there is minimal disruption to our relationships with suppliers and partners.

We wanted to assure you that we have put in place new ways of working to ensure we can continue to place purchase orders, process invoices, and pay you on time whilst at the same time ensuring that are financial controls are sufficiently robust to guard against fraud.

If you experience issues with any of these please let us know as soon as possible using the contact details below. If you are facing financial challenges and would like to get in touch regarding earlier payment, again please let us know.

Email: stef.fearns@regenda.org.uk

Telephone 0151 703 3143

 

Government Support for the Self Employed

We are aware that the Government has introduced a scheme to support our suppliers and partners who are self employed. This scheme will allow you to claim a taxable grant worth 80% of your trading profits up to a maximum of £2,500 per month for the next 3 months. This may be extended if needed. Further information is available here.

 

Treasury Direction made by the Chancellor under Sections 71 and 76 of the Coronavirus Act 2020

The Chancellor has made a Treasury Direction under Sections 71 and 76 of the Coronavirus Act 2020. It sets out that HMRC are responsible for the payment and management of amounts to be paid under the Self-Employment Income Support Scheme, as set out in the Schedule to the Direction. The Direction sets out the legal framework for the Scheme.

You can view it here