Customer service promises

  • We will treat all customers with dignity and respect and listen.
  • We will aim to resolve the majority of enquiries at the first point of contact, but where we cannot do this we will give you the name of the member of staff who is dealing with your enquiry and keep you informed of progress.
  • If you need to speak to a member of staff who is not available when you call, or when you visit one of our offices, we will contact you within two working days.