The Regenda Group is committed to ensuring that we treat everyone fairly, equally and with respect.
When you contact us about any matter that involves discrimination, we will always listen to what you tell us and act upon it promptly. If someone is speaking to us on your behalf, please ensure they have your permission and you have let us know that we can speak to them.
It would also help us if you have as much information as possible to hand when you contact us, about yourself and any other parties involved.
For the Regenda Group, it’s about making sure that employees, customers and residents are not discriminated against, or receive less favourable treatment because of their age, disability, race, religion or belief, sexual orientation, gender or gender identity or any other characteristics which may unfairly affect a person’s opportunities in life.
We understand and recognise that everyone is different, and we treat everyone as individuals. We want to make sure everybody has the opportunity to live peacefully within our communities.
We appreciate that the standard services we provide to customers and residents are not always suitable to everyone, so we aim to make sure we adapt those services to suit your individual needs.
- Provide information in alternative formats such as large print, Braille, MP3/CD.
- Provide translation services, including interpreters.
- Make a note of special requests when visiting you, such as allowing extra time to answer the door.
- Contact and communicate with you using your preferred methods or choice.
- Mke sure we take account of cultural requests and needs.
Direct discrimination is when a person or group is targeted and treated less favourably.
Indirect discrimination is when an organisation or business acts in a way that may have a negative affect on a person or group for no reason.
Harassment is any incident where you feel you’ve been treated differently because of your age, race, religion, gender, sexual orientation or disability, or where you have witnessed this happening to someone else.
Victimisation is when someone is treated badly because they have made a complaint of discrimination under the Equality Act. It can also occur if someone is supporting someone else who has made a complaint of discrimination.
We believe that any type of discrimination, harassment or abuse is unacceptable, so if you feel you are a victim of any of the above please contact us straight away. By reporting any incidents to us we can support you and take any necessary action to try and resolve the issue.
We need information to make sure that we are provide services that meet your needs, so we will ask you to tell us what those needs are. This will include asking questions about your age, disability, ethnicity, gender identity, religion or belief and sexual orientation.
This information helps us to:
- Understand who is using our services and how satisfied they are.
- If you have any individual needs (e.g. due to ill health, age, ethnicity etc.), we will aim to adjust our services to meet your needs.
- Make sure everyone can use our services.
- Provide additional services where there is demand.