We will offer repairs appointments up to 7pm Monday to Friday and Saturday morning appointments
If we are unable to keep an appointment, we will contact you in advance and will make alternative arrangements with you.
We will aim to complete 85% of repairs on the first appointment.
In some circumstances, we may need to call back to finish a repair, in which case the operative will make a further appointment with you at the time of their first visit. If the operative is responding to a repair outside of normal hours and needs to arrange a further visit, they will contact you the following working day (morning) to agree a new appointment.
We will send a confirmation text for all appointments.
We will text you in advance of an appointment as a reminder for you and to ensure the appointment is still convenient. We will also ring you if an operative is delayed in attending an appointment with you.
We will make every effort to ensure that we diagnose all repairs requests correctly.