Quality Policy for financial inclusion services

We will ensure that our financial inclusion services meet our customer’s expectations, our own high standards and comply with all relevant regulations.

Our financial inclusion team will ensure that when developing and reviewing the quality management system it considers risk and opportunities and organisational context.

Our financial inclusion team will provide the necessary support and infrastructure to ensure that the financial inclusion services can meet high quality standards.

Our financial inclusion team will embed a Plan Do Check Act principle to all its process within the quality management system and the quality management system as a whole. Our financial inclusion team will strive to continually improve our performance by regularly evaluating our services and identifying actions to ensure that our objectives are achieved and that problems are prevented.

Our financial inclusion team will ensure that this policy is clearly defined, understood and effectively implemented at all stages of the Company’s operations.