Real life stories

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Dot's story

“BNENC is a place to come to have a laugh, enjoy yourself, make friends and be safe. That’s what this community is.”

Regenda Homes has helped to turn Dot’s life around. She now has a new home and become a regular at the Breckfield and North Everton Community Centre (BNENC).

Dot was living in a property with damp, and struggled to get support from her landlord. The property was too big for her and she struggled to get up the stairs, she was also paying bedroom tax, and was suffering with anxiety and depression. Dot struggled on a daily basis as she was scared to leave her own home. She had no one to talk to, and used to sit alone at home.

With the help of her son, she got herself on to Property Pool Plus, and found a one bedroom apartment with Regenda Homes. Her new home was more manageable for her, and she was no longer hit with the bedroom tax.

Thanks to the support from the Regenda Homes housing officers, Lesley and Jo, Dot was warmly welcomed into the community. She received help getting a washing machine and dryer, and was soon settling into her new home, “I’m made up with it. I have it good, it’s my own palace and I’m safer,” she said.

Jo told Dot about BNENC, and with some encouragement she made her first visit to the centre. Dot was initially scared and came along with her son’s friend. She found the staff gave her a warm welcome, and was soon interested in learning about the other activities taking place.

One year later, Dot regularly visits BNENC to join in the activities or to go to the gym.

“I do lots in the community now. I’m happier getting out and about. I’m better than I’ve ever been because I’m in a good community. The apprentices keep me on my toes and make me feel better,” added Dot.

Her son, Steve, has noticed a big difference in his mother.

“Regenda staff are interested in their tenants, which you don’t see in other landlords. They make sure she is alright and safe, and ring her if she doesn’t show up. They are more supportive, and have a big impact on their residents,” he said.

“She used to be terrified and now she’s changed. I know she’s safe and making friends. The staff make sure she doesn’t over do it and they have good banter. I don’t worry about my mum as much anymore. BNENC is a place to come to have a laugh, enjoy yourself, make friends and be safe. That’s what this community is.”

Dot and her son holding hanging baskets

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