Repair responsibilities
As your landlord, we are responsible for items which were already in your home when you moved in or were installed by us.
You are responsible for repairing any damage caused by yourself, members of your household or your visitors.
If the repair is your responsibility and you ask us to carry it out on your behalf, we will recharge you for the cost of the work, regardless of whether the damage is accidental or deliberate. Before we attend to carry out a repair that is your responsibility, we will ask you to pay a third of the total cost of the charge.
We will only repair criminal damage if you can provide a crime/log number from the police.
You can find further information about our responsibility to repair your home in your tenancy agreement.
Gas
| Type of repair | Who is responsible |
| Bleeding radiators and relighting pilot light | Us |
| Chimneys (excluding sweeping) | Us |
| Fireplaces, fitted fires and central heating systems | Us |
| Gas pipes and appliances provided by us | Us |
| Water heaters | Us |
Electrical
| Type of repair | Who is responsible |
| Electrical wiring including sockets and switches | Us |
| Fluorescent tubes and starter motors | You |
| Fuse box - resetting the trip switch | You |
| Fuses and plugs | You |
| Light bulbs | You |
Bathroom, kitchen or plumbing
| Type of repair | Who is responsible |
| Basin or sink replacement | Us |
| Bath panel replacement | You |
| Blocked bath, basin, sink, shower or toilet | You |
| Broken toilet seats (refix or replace) | You |
| Plug or chain replacement | You |
| Plumbing/fitting your own domestic appliances, which must be done according to Gas Safe or NICEIC regulations | You |
| Shower curtain replacement | You |
| Tap washer replacement (to stop dripping) | You |
| Unblocking external waste pipes only | Us |
| Water supply and water pipes | Us |
General internal
| Type of repair | Who is responsible |
| Bleeding radiators | Us |
| Communal areas (unless damage has been caused by you) | Us |
| Cracks (minor) in wall - patching | You |
| Cracks (minor) in ceiling - patching | You |
| Curtain pole, rail or track replacement | You |
| Damage caused by you to the property, fixtures or fittings | You |
| Door adaptations (to accommodate carpets) including refixing draft excluders | You |
| Door bell replacement or fitting (including batteries) | You |
| Doors and frames | Us |
| Door hinges and skirting | Us |
| Draught proofing | You |
| Fixtures and fittings provided by us | Us |
| Fitting additional locks/catches or safety devices, for example spy holes, safety chains or burglar alarms | You |
| Fixtures you have fitted, for example laminate flooring or shelves | You |
| Handles and latches on inside doors and cupboards | You |
| Keys or fobs | You |
| Painting and decorating, including papering, woodwork or coving | You |
| Replacing batteries in smoke alarms | You |
| TV aerial, points or satellite dishes you have had fitted | You |
External
| Type of repair | Who is responsible |
| Boundary walls and fences which we have installed | We will make fences safe |
| Doors | Us |
| Door steps | Us |
| Repairing drains, gutters and outside pipes | Us |
| Clearing drains and gutters in houses | You |
| Clearing drains, gutters and outside pipes in flats | Us |
| Dustbin replacement (unless provided by the council) | You |
| Garages and stores (excluding sheds) | Us |
| Overall structure of your home | Us |
| Paths and walkways where shared or main access to property | We will make paving safe |
| Roofs | Us |
| Walls | Us |
| Washing lines or rotary dryers | You |
| Window sills, catches, sash cords and window frames | Us |
| Flagging | We will make safe flagging to provide an entrance / exit to your home |