Regenda Group Corporate Plan

To ensure we deliver against the aims and pillars of the Corporate Plan, we have collaborated with the Resident Voice Panel to implement metrics that matter. 

For our performance against the Tenant Satisfaction Measures visit: Tenant Satisfaction Measures | Regenda Homes 

For our latest annual performance figures visit our performance page: Our performance | Regenda Homes 

Customer views helped shape our plan and determine our priorities under each of our pillars. We identified 15 corporate projects in response to your feedback on what matters most.  

1. Transparent and accessible communication – improving our website and communications. making it easier to access our services and challenge our performance.  
2. Rent and service charges – improving our processes and communication about the rent and charges you pay. 

3. Document management – improving our approach to ensure we always refer to the most up to date policies and procedures. 

4. Business intelligence – improving our data to support robust decision-making. 

5. Go Digital - from 2024 we will be looking at how we can improve our communication using digital channels for those who want to communicate with us in this way. 

6. Employer brand – helping to attract and retain the best staff to the Regenda Group. 

7. Developing diversity and inclusiveness – ensuring our services are fair and accessible to all. 

8. Customer centricity – shaping our services around customer need. 

9. Engaging and empowering customers – providing more opportunities for customers to influence and shape our services. 

10. Consumer standards -preparing for and responding to regulatory change. 

11. Asset performance appraisal – assessing the performance of our stock to optimise value for money. 

12. M&Y systems – improving the systems we have in place to manage repairs delivery. 

13. Grove Street development – a regeneration development scheme in Liverpool.  

14. New Ferry development - a regeneration development scheme in Wirral. 

15. Ecogee integration – aligning Ecogee into the Regenda Group. 

Regenda take a measured approach to managing risk. The following risks are central to managing our customer centric approach.

Risk 1- compliance with the consumer standards, ensuring we keep your homes safe and deliver quality services. 

Risk 2- legal and regulatory compliance for the homes your live in. Ensuring health and safety of our homes. 

Risk 3 - income collection. Ensuring we collect the income we are owed to invest in our homes and neighbourhoods.