Our performance
Our performance
If you want to know how we’re performing and what we have achieved in the last financial year, our performance summary, financial report, customer promises’ and complaints posters are for you.
We publish our performance every year to tell you how we are doing against our corporate objectives. You can find our latest performance summary below or use the links further down for more details on our financial performance and how we are working to improve the customer experience.
Performance reports
View our latest annual report, which details our performance in 2020/21 - Annual Report 2020/21 (this will open a new window)
Impact Report 2020-21 - Download
Performance report summary 2019-20 - Download
Social Value report 2019-20 - Download
Customer promises performance
Thanks to feedback from our customers, we can see how we're performing against our service promises. Download our performance information below:
April 2020 - March 2021
April 2019 - March 2020
April 2018 - March 2019
April 2017 - March 2018
Complaints performance
Take a look at the attached poster which details our performance on complaints for the most recent period:
Complaints Poster April 2020 - March 2021
Value for money
To find out how we're performing against our regulators value for money metrics, download our Value for Money Statement 2020/21
Financial statements
Take a look at our financial statements for each of the Regenda Group's businesses.
Read our Financial Statements