Tenant Satisfaction Measures
The Regulator of Social Housing has created a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services.
They have introduced a set of tenant satisfaction measures (TSMs) that social housing landlords must report on.
You will be able to use these measures to understand how well your landlord is performing. They will also give the Regulator an idea of which landlords need to improve.
Download here: Regenda Homes -Tenant Satisfaction Measures
Resident Voice Panel - Key Performance Indicators
As well as monitoring Regenda and Redwing’s Tenant Satisfaction Measures, the Resident Voice Panel also monitor performance key performance indicators.
The measures change during the year, to ensure Regenda are reporting on the areas that are relevant to not only internal but external factors.
Download here: Resident's Voice Panel - Key performance indicators. July - September 2023
Everyone has the right to peacefully enjoy their home and feel safe in their neighbourhood.
We take reports of anti-social behaviour very seriously and have a specialised team who investigate each case that is reported to us.
Residents who behave in an anti-social way are breaching their tenancy agreement and risk being evicted from their home.
You can read our latest ASB performance here: Regenda Homes - Anti-Social Behaviour-Poster April to September performance