Our performance

Our performance

Our performance

If you want to know how we’re performing and what we have achieved in the last financial year, our performance summary, financial report, customer promises’ and complaints posters are for you.

We publish our performance every year to tell you how we are doing against our corporate objectives. You can find our latest performance summary below or use the links further down for more details on our financial performance and how we are working to improve the customer experience.

Performance reports

Performance reports

Performance report summary 2018-19 - Download

Operational Performance Report 2018-19 - Download

STAR performance report 2018-19 - Download

Customer promises performance

Customer promises performance

Thanks to feedback from our customers, we can see how we're performing against our service promises. Download our performance below:
April 

April 2019 - March 2020

April 2018 - March 2019 

April 2017 - March 2018

 

Complaints performance

Complaints performance

Take a look at the attached poster which details our performance on complaints for the most recent period

Complaints Poster April 2019 to March 2020

 

Value for money

Value for money

To find out how we're performing against our regulators value for money metrics, download our  VFM report for 2019

Financial statements

Financial statements

Take a look at our financial statements for each of the Regenda Group's businesses.

Read our Financial Statements