Our performance

We want to be open and honest about how we are performing. That means telling you what we are doing well, where we can improve and what changes we are making to do better. We also compare our performance with other housing providers. 

Tenant Satisfaction Measures (TSMs)

The Tenant Satisfaction Measures (TSMs) show how well we are performing.

The Regulator of Social Housing created the TSMs to monitor how well social housing landlords are doing at providing good quality homes and services. 

There are 22 measures in total:

  • 12 come from feedback surveys

  • 10 come from data we hold on our systems

The measures focus on five key areas:

  • Keeping homes in good repair

  • Making buildings safe

  • Treating tenants with respect

  • Handling complaints well

  • Managing neighbourhoods responsibly.

Find out more about our Tenant Satisfaction Measures and read the results in full: Tenant Satisfaction Measures (this link will open in a new window.)

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