Our performance
We want to be open and honest about how we are performing. That means telling you what we are doing well, where we can improve and what changes we are making to do better. We also compare our performance with other housing providers.
Annual performance reports
We write reports once a year to show our residents how well we are delivering different services, what we have achieved and where we can improve.
Our annual report provides an overview of the previous year across areas including complaints, tenant satisfaction, repairs and maintenance and more.
We also publish an Environmental, Social and Governance (ESG) Report cover how we impact the environment, society and how we are governed.
Read our latest Annual Report for 2024 - 2025 (this link will open in a new tab.)
Read our latest Environmental, Social and Governance (ESG) Report for 2024 - 2025 (this link will open in a new tab.)
Complaints performance
We want to be open about how we handle complaints and how we learn from them.
Read our latest complaints performance report, here: Complaints and Service Improvement Report - 2024-25 (this link will open in a new window)
Find out more about how we handle complaints, here: Complaints performance (this link will open in a new window.)
Financial statements
Financial statements show how money is spent and how each part of the Group is doing. You can read the financial statements for each part of the Regenda Group over the past few years.
Find out more: The Regenda Group's financial statements (this link will open in a new window)
Value for money
We work hard to make the best use of our time, money and resources. This helps us:
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Reach our goals
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Do what you need us to do
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Stay focused on why we provide our services.
To see how we’re performing, view our Value for Money Statement for 2024-25 (this link will open in a new tab
Tenant Satisfaction Measures (TSMs)
The Tenant Satisfaction Measures (TSMs) show how well we are performing.
The Regulator of Social Housing created the TSMs to monitor how well social housing landlords are doing at providing good quality homes and services.
There are 22 measures in total:
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12 come from feedback surveys
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10 come from data we hold on our systems
The measures focus on five key areas:
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Keeping homes in good repair
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Making buildings safe
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Treating tenants with respect
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Handling complaints well
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Managing neighbourhoods responsibly.
Find out more about our Tenant Satisfaction Measures and read the results in full: Tenant Satisfaction Measures (this link will open in a new window.)
Resident Voice Panel - How performance is monitored
The Resident Voice Panel (this link opens in a new tab) helps check how Regenda and Redwing are doing. They look at:
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Tenant Satisfaction Measures
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Key performance indicators
These measures may change during the year so we can report on what matters most — both inside and outside the organisation.
Read the Resident Voice Panel key performance indicators (this link will open in a new tab).
Tell us what you think
We want to hear from you.
Your feedback helps us understand what we’re doing well, what we need to fix, and how we can do better.
Want this content in another format?
If you would like to read this content in another way (like in a large font or another language) please get in touch with us: marketingandcommunications@regenda.org.uk