Our performance
Our performance
We want you to know how we’re doing. You can see how we’re meeting our goals and how we compare with other housing associations in our area.
This section includes:
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Our financial statements
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Our latest annual report
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Our Value for Money statement
These show how we spend money, what we’ve achieved, and how we plan to improve.
Performance reports
Read our reports
You can read our Annual Report for 2023/2024 (this link will open in a new tab). It shows how we did last year.
You can also read our 2024 Environmental, Social and Governance Report (this link will open in a new tab).
Need a different format?
If you need these reports in another format, such as large print or a paper copy, please email our Marketing and Communications Team at: marketingandcommunications@regenda.org.uk
Financial statements
You can read the financial statements for each part of the Regenda Group.
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Read Regenda's Financial Statement – Year ending 31 March 2024 (this link opens in a new window)
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Read Redwing's Financial Statement - Year ending 31 March 2024 (this link opens in a new window)
These show how money is spent and how each part of the Group is doing.
Complaints performance
We want to be open about how we handle complaints and how we learn from them.
You can:
Find out more here: Complaints performance (this link will open in a new tab).
Value for money
We work hard to make the best use of our time, money and resources. This helps us:
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Reach our goals
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Meet your needs
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Stay focused on our purpose
Our Corporate Plan sets out what we aim to do. It includes clear targets so we can check our progress and compare with others.
Our Executive Team and Board review how we’re doing to make sure we stay on track.
To see how we’re performing against our regulator’s value for money measures, download our Value for Money Statement 2023–2024 (opens in a new tab).
Tenant Satisfaction Measures
The Regulator of Social Housing has introduced Tenant Satisfaction Measures (TSMs). These help check how well landlords are doing at providing good homes and services.
There are 22 measures in total:
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12 come from tenant surveys
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10 come from data we already hold
TSMs are designed to raise standards and improve the quality of social housing. They also help make sure landlords are held to account.
The measures focus on five key areas:
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Keeping homes in good repair
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Making buildings safe
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Treating tenants with respect
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Handling complaints well
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Managing neighbourhoods responsibly
Resident Voice Panel - How performance is monitored
The Resident Voice Panel (this link opens in a new tab) helps check how Regenda and Redwing are doing. They look at:
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Tenant Satisfaction Measures
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Key performance indicators
These measures may change during the year so we can report on what matters most — both inside and outside the organisation.
Read the Resident Voice Panel key performance indicators (this link will open in a new tab).
Tackling Anti-social behaviour
Everyone should feel safe in their home and happy in their neighbourhood.
We take anti-social behaviour (ASB) very seriously. Our specialist team looks into every report we receive.
If a resident behaves in an anti-social way, they are breaking their tenancy agreement and could lose their home.
You can read our latest ASB performance update (this link will open in a new tab)
Tell us what you think
We want to hear from you.
Your feedback helps us understand what we’re doing well, what we need to fix, and how we can do better.