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Our repairs service

We know you're waiting longer than usual for your non-urgent repair to be carried out and we are sorry for the current delays. These are due to an increase in the number of repair requests we're receiving, which have gone from 3,000 to 4,000 repairs reported each month. This is in addition to material delays and the continued impact of Covid on our trade staff.

Non-urgent repairs are currently taking 40 days for a first appointment. In a small number of cases, we may need to come back to carry out additional works. If that is the case, these are taking an additional 40 days to complete. Emergency repairs will continue to be treated as a priority. 

If you are not home when we attend to complete your non-urgent repair, it will be cancelled and we will not call out again. Please call us on 0344 736 0066 to arrange a new appointment.

Thank you for your patience and understanding.

See our impact in 2020...