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Your experience matters
We're doing a survey of all of our customers to help us to tailor, plan and prioritise the services we deliver.
Find out more: Customer Census
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Your feedback is important to us and shapes our future services
We use CX Feedback and Pexel to collect the views and opinions of our customers.
Find out more: Your feedback
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Support in your neighbourhood
We’ve created a directory of support that is available across the North West. Visit My Neighbourhood and select your region to find out what’s going on where you live.
Find out more: My Neighbourhood -
Web Chat is here!
The convenient new way to connect with our Customer Service team will be available Monday to Friday, from 9:30 AM to 3:30 PM.
Whether it’s a rent query, repair update or need for advice, just click the 'Chat with us' button at the bottom right of the homepage.
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Your resident newsletter — out now!
Including our annual performance report, repairs and maintenance updates, opportunities to have you say, and much more.
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Would you like to be involved with decisions about your home and your neighbourhood?
You're invited to join our involvement groups, learn new skills and make new friends while making a difference in your community:
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We're here to help
We know it can be difficult to know where to turn if you’re worried about money. But there is a lot of support available. Our Income Team can provide advice and support and may be able to access additional benefits for you.
Request a call back from our Income Team: Money Advice -
If you need to report a repair, want to check repair responsibilities or are concerned about damp and mould, you'll find lots of useful information on our repairs and maintenance pages:
Repairs and Maintenance
Damp and Mould
