Meet Your Neighbourhood Team
Our neighbourhoods are supported by a range of dedicated teams who work together to keep communities safe, well-managed and supported. Our team is made up of specialists who work together to support you and your neighbourhood.
How We Work Together
All of our teams work closely together and with local partners such as councils, police, health services and voluntary organisations. This joined-up approach helps us:
- · Identify issues early
- · Support vulnerable residents
- · Keep neighbourhoods safe and welcoming
- · Respond quickly when things go wrong
Director of Housing Management
Our Director of Housing Management, Jo, provides overall leadership for neighbourhood, income, lettings and supported housing services. Responsible for making sure our services are safe, fair, resident-focused and meet regulatory standards.
Heads of Region
This team is responsible for housing services across a specific region. They oversee neighbourhood management, income and lettings services, and make sure teams are visible, accountable and responsive to local needs.
Neighbourhood & Communities Managers
An experienced team that leads neighbourhood services across an area. They make sure standards are met, teams are supported, and residents’ voices influence how services are delivered.
Neighbourhood & Communities Team Leaders
Our Team leaders manage Neighbourhood Officers day-to-day. They ensure issues are handled promptly; cases are managed consistently, and neighbourhood standards remain high.
Neighbourhood & Communities Officers
Your main point of contact for neighbourhood issues. They:
- · Manage estates and neighbourhoods
- · Carry out inspections and walkabouts
- · Deal with anti-social behaviour
- · Support tenancy sustainment and wellbeing
- · Work with partners to resolve local issues
They know their patches and build strong relationships with residents. For information on your own local team, please visit your local neighborhood page.
Supported Housing and Extra Care Team
Supported Housing Officers
Support residents living in supported or specialist accommodation. They work closely with partners to help people live as independently as possible, manage risks, and access the right services.
Scheme Managers (Independent Living / Extra Care)
Based in specific schemes, Scheme Managers provide on-site support, oversee day-to-day management, and help residents stay safe, connected, and independent. All residents have emergency and support plans in place.
Our Money Team
Income & Lettings Managers
Oversee rent, service charges and lettings services. They ensure homes are allocated fairly, income is managed responsibly, and residents receive the right advice and support.
Income Officers
Support residents with rent accounts, payment plans and arrears. They work proactively to prevent debt and signpost residents to financial help when needed.
Welfare Benefits Officers
Provide specialist advice on benefits, grants, and entitlements. Their work helps residents maximise income, improve financial stability, and reduce arrears.
Lettings Officers
Manage the allocation of homes, including:
- · Choice Based Lettings
- · Mutual exchanges
- · Management moves where appropriate
They help make sure homes are matched to residents’ needs.
Housing Assistants
Provide vital administrative and customer support across neighbourhoods, income and lettings. They help residents access services and ensure enquiries are dealt with efficiently.
Tenancy Enforcement Officers
Deal with serious or persistent anti-social behaviour. They work closely with residents, councils, and the police to protect communities and take formal action where necessary.
Estate Caretakers / Environmental Officers
Help keep communal areas clean, safe, and well-maintained. They carry out inspections, report issues and support pride in neighbourhoods.
Engagement Workers & Community Staff
Support community activity, events and partnership working. They help reduce isolation, connect residents to services, and strengthen local networks.
Quick ways to access support:
Quick ways to get help in your neighbourhood
We Need Your Help to Shape Our Services
We listen to residents and involve you in shaping neighbourhood services through:
- · The Big Conversation
- · Resident Voice Panel (RVP)
- · Local community surgeries
- · Meet the Team events
- · Local clean‑ups, wellbeing days and safety campaigns
We are always looking for more of our customers to get involved. If you would like to join us and have your say, please click https://www.regenda.org.uk/customer-voice