Resident Voice Panel Key Performance Indicators

As well as monitoring Regenda and Redwing’s Tenant Satisfaction Measures, the  Resident Voice Panel  also monitors performance key performance indicators. 

The measures are reviewed throughout the year, to ensure Regenda are reporting on the areas that are relevant to not only internal but external factors.

Resident Voice Panel monitors five key performance indicators:

  • Net Promotor Score (Would you recommend us)

  • Average relet cost for void repairs per property

  • % of first resolution complaints resolved within target (overall)

  • Average relet cost for void repairs per property

  • % of tenancies terminating within 12 months

  • Net Promotor Score (Would you recommend us)

The above measures may change during the year, to ensure Regenda are reporting on the areas that are relevant to not only internal but external factors.

The table below details current performance for these indicators.

Resident Voice Panel Key Performance Indicators

KPI

Target

2024/2025

Quarter 1

April–June

2024

Net Promotor Score

 

+50

+41

Average relet cost for void repairs per property

 

 

£3,232

 

£3,341

% of first resolution complaints resolved within target (overall)

 

96%

 

94.4%

Average relet time for available to let properties (excluding majors)

 

14 days

 

16.2 days

% of tenancies terminating within 12 months

 

 

7%

 

6%