Resident Voice Panel Key Performance Indicators
As well as monitoring Regenda and Redwing’s Tenant Satisfaction Measures, the Resident Voice Panel also monitors some of our key performance indicators.
The measures are reviewed throughout the year, to ensure we are reporting on the areas that are relevant to our residents.
Resident Voice Panel monitors five key performance indicators:
- Net Promotor Score (Would you recommend us?)
- Average relet cost for void repairs per property
- % of first resolution complaints resolved within target (overall)
- Average relet time for available to let properties (excluding majors)
- % of tenancies terminating within 12 months
The above measures may change during the year, to ensure we are reporting on the areas that are relevant to not only internal but external factors.
The table below details current performance for these indicators.
|
KPI |
Target 2024/2025 |
Quarter 1 April–June 2024 |
Quarter 2 April — September 2024 |
Quarter 3 April — December 2024 |
|
Net Promotor Score
|
+50 |
+41 |
+51 |
+53 |
|
Average relet cost for void repairs per property
|
£3,232 |
£3,341 |
£3271 |
£3409 |
|
% of first resolution complaints resolved within target (overall) |
96% |
94.4% |
94.5% |
94.5% |
|
Average relet time for available to let properties (excluding majors) |
14 days |
16.2 days |
15.4 days |
15.8 days |
|
% of tenancies terminating within 12 months
|
7% |
6% |
7% |
8% |