Customer Centric Clinics

Our Customer Centric Clinics are a new way of working. They help us make the most of the feedback and information we receive, so we can:

• Celebrate what we’re doing well

• Spot areas where we need to improve

• Create clear plans to make things better

We launched the clinics with our staff in January 2023. They’ve helped us dig deeper into the feedback we get from customers and spot common themes.

Turning Feedback into Action

We’ve created improvement plans called  'You said, we did...'. These show what changes we’ve made based on what customers have told us.

Our Scrutiny Groups check that these actions have been carried out. They also give us feedback to help us stay on track and keep improving.

Find out more about How you can get involved in activities which help us improve performance and maintain high standards - How you can Get Involved