What to do if you are behind with your rent

We understand that life can change quickly and something might mean you can't pay your rent.

We will work to support you keep your tenancy and your home. If you can't to make a payment, let us as soon as possible. The earlier we hear from you, the more options we'll have to offer support.

Contact our Income Team

We know it can be difficult to know where to turn if you’re worried about money. But there is a lot of support available. Our Income Team can provide advice and support and may be able to access additional benefits for you.

There are lots of way to contact our income team:

Email:
info@regenda.org.uk

Call:
0344 7360 066 and ask to speak to a member of the Income Team.

We can call you:
You can request a call back from our Income Team by filling in our online form. A member of our Income Team will call you back within 5 working days.

Request a call back

How can we support you?

Need support with your finances? We can support you

We have a dedicated team ready to support you. Our Income Team can:

  • Make sure you're receiving all the benefits you're entitled to

  • Offer tips and support to help you manage your finances effectively.

It's really important to stay in touch if you're having trouble with your rent payments. If we don’t hear from you and your arrears increase, we may need to take legal action, which could put your home at risk. We’d much rather work with you to find a solution.

 

How we supported residents last year

How do we support our residents?

In 2024/2025, we helped residents secure £3m in benefits and grants (this is £1.2m more than we did in 2023/2024). 

This was money residents didn’t know they could get. The money helped people stay in their homes and improve their lives. The £3 million included:

  • £1.7m in Housing Benefit and Universal Credit Housing Costs
  • £492,000 in Disability and Sickness Benefits
  • £473,000 in Universal Credit Personal Element
  • £182,000 in Council Tax Support
  • £159,000 in State Pension and Pension Credit Awards
  • £38,000 in other grants.

What happens if Regenda Homes takes legal action?

What happens if Regenda Homes takes legal action?

If we begin legal action, we will serve you with a Notice of Seeking Possession. This is a legal document that states that if you do not pay the rent you owe or make a reasonable offer to pay off your debts, we will apply to court to take possession of your home.

If you receive a Notice of Seeking Possession, you should contact us immediately to discuss your account and prevent any further action.

If you ignore this letter and your account remains in arrears, we will apply to court for an Order for Possession of your property.

 

What happens if I have to go to court?

If you have to go to court, you will receive a letter confirming the date of your court hearing. It is in your best interest to attend this hearing, as we will be asking the County Court to give us possession of your home.

The court can:

  • Issue a possession order, giving us permission to evict you.
  • Issue a suspended possession order, giving you a final chance to avoid eviction.
  • Decide evicting you isn’t justified and stop eviction proceedings.

 

What happens after court?

If you receive a Suspended Possession Order, the County Court has given us possession of your home, but it has been suspended on the condition that you pay an ordered amount towards your arrears by a specific date.

You must continue to pay this amount, and any court costs, until the arrears are clear. If you fail to do so, we can ask the County Court to issue a warrant to evict you from your home.

If you have any questions about the Suspended Possession Order, please contact us or seek legal advice.

 

What happens if I receive an Evicton Notice?

If you receive an Eviction Notice, it is vital that you do not ignore it - it will not go away. You can stop the eviction from going ahead if you pay all of the money that you owe to us right away.

If you are not able to pay the outstanding debt in full, you should contact your Local Authority and speak to their housing team or seek legal advice.

If you don’t leave the property by the date given on your eviction notice, we will ask the court to send a bailiff to remove you and your belongings.