What to do if you are struggling to pay your rent

We understand that life can be unpredictable, and sometimes circumstances beyond your control may affect your ability to pay rent. That's why we're committed to supporting you in maintaining your tenancy and helping you keep your home.

If you're unable to make a payment, please contact us as soon as possible. The earlier we hear from you, the more options we'll have to offer support.

Click here to visit the Contact Us page.

Need support with your finances? We can support you

We have a dedicated Income Team ready to support you. They can:

  • Make sure you're receiving all the benefits you're entitled to

  • Offer guidance to help you manage your finances effectively

For a full overview of what how we can help, visit the Money Advice page.

It's really important to stay in touch if you're experiencing difficulties. If we don’t hear from you and your arrears continue to increase, we may need to take legal action—which could put your home at risk. We’d much rather work with you to find a solution.

What happens if Regenda Homes takes legal action?

What happens if Regenda Homes takes legal action?

If we begin legal action, we will serve you with a Notice of Seeking Possession. This is a legal document that states that if you do not pay the rent you owe or make a reasonable offer to pay off your debts, we will apply to court to take possession of your home.

If you receive a Notice of Seeking Possession, you should contact us immediately to discuss your account and prevent any further action.

If you ignore this letter and your account remains in arrears, we will apply to court for an Order for Possession of your property.

What happens if I have to go to court?

What happens if I have to go to court?

If you have to go to court, you will receive a letter confirming the date of your court hearing. It is in your best interest to attend this hearing, as we will be asking the County Court to give us possession of your home.

The court can:

  • Issue a possession order, giving us permission to evict you.
  • Issue a suspended possession order, giving you a final chance to avoid eviction.
  • Decide evicting you isn’t justified and stop eviction proceedings.

What happens after court?

What happens after court?

If you receive a Suspended Possession Order, the County Court has given us possession of your home, but it has been suspended on the condition that you pay an ordered amount towards your arrears by a specific date.

You must continue to pay this amount, and any court costs, until the arrears are clear. If you fail to do so, we can ask the County Court to issue a warrant to evict you from your home.

If you have any questions about the Suspended Possession Order, please contact us or seek legal advice.

What happens if I receive an eviction notice?

If you receive an Eviction Notice, it is vital that you do not ignore it - it will not go away. You can stop the eviction from going ahead if you pay all of the money that you owe to us right away.

If you are not able to pay the outstanding debt in full, you should contact your Local Authority and speak to their housing team or seek legal advice.

If you don’t leave the property by the date given on your eviction notice, we will ask the court to send a bailiff to remove you and your belongings.