Anti-social behaviour

Everyone has the right to peacefully enjoy their home and feel safe in their neighbourhood.

We take reports of anti-social behaviour very seriously and have a specialised team who investigate each case that is reported to us.

Residents who behave in an anti-social way are breaching their tenancy agreement and risk being evicted from their home.

What is anti-social behaviour?

Anti-social behaviour (ASB) is any behaviour that causes nuisance, annoyance or distress to another person. This can include:

  • Noise nuisance, e.g. loud music, persistent shouting/rowing
  • Behaviour which is aggressive, threatening or causing intimidation or harassment
  • Criminal activity which affects the community including use of Regenda properties for illegal purposes
  • Intimidation and harassment
  • Domestic abuse related incidents (as referenced in our Domestic abuse policy).
  • Hate related behaviour (including harassment), as defined in our Hate Crime policy.

We do not consider the following to be anti-social behaviour:

  • Cooking odours
  • One off incidents of noise nuisance, such as parties or BBQ's, where there is no evidence that noise will reoccur
  • Babies crying
  • Normal day-to-day living noise
  • Children playing in the street.

We aim to:

  • Encourage good neighbourly behaviour to avoid anti social behaviour
  • Be accessible to all our customers
  • Provide a victim-centred approach
  • Communicate effectively with complainants by producing a clear plan with agreed actions, timescales and desired outcomes
  • Resolve all cases as swiftly as possible.

Before reporting ASB, we encourage you to talk to the person causing the problem, if it is safe to do so. They may not realise their behaviour is having an impact on you and this may resolve the problem quickly.

If you don't feel that this is an option or if the problem continues, we ask that you complete incident diary forms, to keep an accurate record of what’s going on. This will help us understand the situation and decide the best form of action to take.