Everyone has the right to peacefully enjoy their home and feel safe in their neighbourhood.
We take reports of anti-social behaviour very seriously and have a specialised team who investigate each case that is reported to us.
Residents who behave in an anti-social way are breaching their tenancy agreement and risk being evicted from their home.
You can read our latest ASB performance here: Regenda Homes - Anti-Social Behaviour-Poster April to September performance
What is anti-social behaviour?
Anti-social behaviour (ASB) is any behaviour that causes nuisance, annoyance or distress to another person. This can include:
- Noise nuisance, e.g. loud music, persistent shouting
- Behaviour which is aggressive, threatening or causing intimidation or harassment
- Intimidation and harassment
- Domestic abuse or hate crime related incidents.
What is not anti-social behaviour?
We do not consider the following to be anti-social behaviour:
- Cats fouling individual gardens
- Normal day –to-day living noises, including general household DIY or home improvements that are carried out during the day)
- Cooking odours
- One off incidents of noise nuisance, such as parties or BBQ's, where there is no evidence that noise will reoccur
- Babies crying
- Children playing in the street
- General parking, or lack of parking, issues.
If your complaint does not meet our criteria on what is classed as anti-social behaviour, we may not open an investigation.
Before reporting ASB, we would encourage you to talk to the person causing the problem, if it is safe to do so and you feel comfortable. They may not realise that their behaviour is having an impact on you, and this may resolve the problem quickly.
How to report anti-social behaviour
There are a number of ways to report ASB:
• Call: 0344 7360066. Our Customer Service Centre is open from 8.00am to 5pm Monday to Friday
• Visit: www.regenda.org.uk/report-asb
• Email: email@example.com
• In person one of our Neighbourhood Offices: Offices are open Monday to Friday from 9.30am to 4.30pm. Details can be found at www.regenda.org.uk/our-offices
What do I need to do once I have made a complaint of ASB
We will need evidence of incidents of ASB to be able to take action. We will usually ask you to complete incident diary sheets of ongoing nuisance, such as dogs barking or loud music. We’ll ask you to note dates and times of the nuisance, so we can build up a clear picture of any ASB occurring. We can also discuss alternative ways of recording ongoing nuisance. We are not able to take any action without evidence of ASB, and we will ask you to provide this evidence to us. Without this, there is little we can do.
We may ask you to report nuisance to other agencies, such as the police or the local authority.
Resolving or closing cases
We aim to resolve all cases of Anti-Social Behaviour but recognise that this will not always be possible. We will keep everyone informed when we plan to close a case and explain fully our reasons for doing so.
We will also close cases if there is lack of evidence if advice and recommendations to resolve the complaint have not been followed.
How quickly will you respond to a report of ASB?
Once you have made an ASB complaint, we will contact you within:
- Five days - for a Tenancy Management Case, such as noise or nuisance
- Three days - for a Tenancy Enforcement Case, such as serious ASB, hate crime or violence etc
What happens when I report ASB?
When you report an ASB to us, we will:
- complete an ASB triage with you. This will allow us to determine what our next steps will be.
- agree an action plan with you and give you a copy of this.
- provide the name of the officer who will manage your case.
- support you in any way we can throughout the investigation.
- carry out a thorough and fair investigation and always look for solutions.
- be open and honest with you and focus on what we ‘can do’.
- keep in regular contact with you by an agreed method and at a frequency agreed with you in the action plan.
- discuss the options available, such as acceptable behaviour contracts, mediation or legal action to agree the way forward.
- work with the police and other agencies to resolve your complaint.
- only close your complaint after discussing it with you first and confirm everything in writing.
During the investigation, we will contact:
- the person you have made a complaint about, if appropriate. We will discuss the complaint that has been made and get their version of events. We will not reveal your identity at any point.
- other residents or witnesses to gather further information.
- any other relevant agencies that may provide further information, such as police and environment health teams.
If we do not have enough evidence, we will let you know, and we may have to close the case.
We are unable to investigate anonymous reports but please be assured that your details will remain confidential - we will never share your information without prior consent. We will use your details to contact you for more information and to keep you updated on what we’re doing to help.
What other support is available?
You should report any criminal behaviour, including threats or acts of violence, to the police, by calling 999 in an emergency or 101.
If you are not satisfied with the outcome of our investigation into your complaint of ASB, you can use Community Trigger to have your case reviewed. To use Community Trigger, contact your Local Authority.
If you need any additional information, please download our anti-social behaviour leaflet or call us on 0344 736 0066.