Anti-social behaviour

Anti-Social Behaviour (ASB) is behaviour that causes upset, annoyance or distress to others. It can include:

• Loud music or shouting
• Threatening or aggressive behaviour
• Harassment or intimidation
• Domestic abuse or hate-related incidents.

Some things are not classed as ASB, such as:

• Cats fouling gardens
• Normal household noise (like DIY during the day)
• Cooking smells
• One-off parties or BBQs
• Babies crying
• Children playing outside
• Parking issues

If your complaint does not meet our ASB criteria, we may not open a case.

Before reporting ASB, try speaking to the person involved if you feel safe and comfortable doing so. They may not realise their behaviour is affecting you.

When you report an ASB to us, we will:

• Contact you within  five days  for noise or nuisance cases
• Contact you within  three days  for serious cases like hate crime or violence

We will:

• Talk with you to understand the issue
• Create an action plan and give you a copy
• Assign a named officer to your case
• Keep in touch regularly in a way that suits you
• Look for fair and practical solutions
• Work with the police and other agencies if needed
• Only close your case after discussing it with you.

Investigation Process

During the investigation, we may:

• Speak to the person you reported (we will not share your name)
• Talk to other residents or witnesses
• Contact other agencies like the police or environmental health.

We need  evidence  to take action. You may be asked to keep a diary of incidents, including dates and times. We can also suggest other ways to record what’s happening.

We cannot investigate anonymous reports, but your details will stay private. We will only use them to contact you and keep you updated.

Resolving or closing cases

We try our best to sort out all anti-social behaviour cases. But sometimes, it’s not possible to fix the problem.

If we plan to close a case, we will:

• Let everyone involved know
• Explain clearly why we are closing it.

We may also close a case if:

• There is not enough evidence
• Advice we gave has not been followed.

We are can't investigate anonymous reports of anti-social behaviour.

When you report ASB, your details will remain confidential and we will never share your information without asking you first.

We will use your details to contact you for more information and keep you updated on what we’re doing to help.

If you are not happy with how your ASB case was handled, you can ask your local council to review it using the  Community Trigger.

A Community Trigger is used when members of the public who feel their complaints about anti-social behaviour have not been properly investigated. You can request a Community Trigger if:

• You have complained to us, the council, or the police about three incidents in the last six months and consider no action has been taken
• Five people have complained separately to the council, police or housing association in the last six months about similar incidents of anti-social behaviour and consider no action has been taken
• You have complained to us, the council, or the police about a hate crime once in the last six months and consider no action has been taken.

Community Trigger does not replace policies at Regenda, the council or within the police.

Please report anti-social behaviour to us, your local council or the police before reporting a Community Trigger. 
To use Community Trigger, contact your Local Authority, here (this is a link to another website.)

For more help, please download our anti-social behaviour leaflet or call us on 0344 736 0066.