Everyone has the right to peacefully enjoy their home and feel safe in their neighbourhood.
We take reports of anti-social behaviour very seriously and have a specialised team who investigate each case that is reported to us.
Residents that behave in an anti-social way are breaching their tenancy agreement and risk being evicted from their home.
Anti-social behaviour (ASB) is any behaviour that causes nuisance, annoyance or distress to another person.
Regenda Homes aims to:
- Encourage good neighbourly behaviour to avoid anti social behaviour
- Be accessible to all our customers
- Provide a victim centred approach.
- Communicate effectively with complainants by producing a clear action plan with agreed actions, timescales and desired outcomes.
- Resolve all cases as swiftly as possible
Before reporting ASB, we encourage you (where it is safe to do so) to talk to the person causing the problem. They may not have even realised their behaviour is having an impact on you and may resolve the problem quickly.
If the problem continues we can help you. You will need to keep an accurate record of what’s going on. Keeping an incident diary will help us understand the situation and what action should be taken.
Examples of anti- social behaviour are:
- Noise nuisance, e.g. loud music, persistent shouting/rowing
- Behaviour which is aggressive, threatening or causing intimidation or harassment
- Criminal activity which affects the community including use of Regenda properties for illegal purposes
- Intimidation and harassment
- Domestic abuse related incidents (as referenced in our Domestic abuse policy).
- Hate related behaviour (including harassment), as defined in our Hate Crime policy.
Examples of what Regenda Homes do not consider to be anti- social behaviour
- Cooking Odours
- One Off incidents of noise nuisance (Parties/BBQ where there is no evidence that problems will reoccur)
- Babies crying
- Normal day to day living noise
- Children playing in the street