Regenda Group Corporate Plan
Regenda Group Corporate Plan
What Is the Corporate Plan?
Our Corporate Plan sets out how we aim to improve places and create opportunities for people. It runs until 2026 and guides everything we do.
We built this plan using feedback from customers, staff and our Board. We listened through surveys, focus groups and resident panels.
Our Vision for 2026
We want to:
- Build strong foundations so we stay successful in the long term
- Deliver excellent services with customers and communities at the heart
- Grow by building new homes and making a bigger impact
Our pillars:
The pillars in our plan help us stay on track and work in the same way across the Group, so we can reach our goals together.
Metrics that matter to you
To ensure we deliver against the aims and pillars of the Corporate Plan, we have collaborated with the Resident Voice Panel to implement metrics that matter.
To ensure we deliver against the aims and pillars of the Corporate Plan, we have collaborated with the Resident Voice Panel to implement metrics that matter.
For our performance against the Tenant Satisfaction Measures visit: Tenant Satisfaction Measures | Regenda Homes
For our latest annual performance figures visit our performance page: Our performance | Regenda Homes
Customer views helped shape our plan and determine our priorities under each of our pillars. We identified 3 corporate projects in response to your feedback on what matters most.
1. Rent and service charges – improving the customer experience making it easier to understand rent and service charges applied ensuring data is accurate and timely.
2. Repairs transformation – transforming the way we deliver a repairs service to customers improving efficiency and customer experience.
3. Data, knowledge and information management – improving how we capture, record and make use of key data to improve decision making and help us to get things right first time.
Managing risk
Regenda take a measured approach to managing risk. The following risks are central to managing our customer centric approach.
Risk 1- compliance with the consumer standards, ensuring we keep your homes safe and deliver quality services.
Risk 2- legal and regulatory compliance for the homes your live in. Ensuring health and safety of our homes.
Risk 3 - income collection. Ensuring we collect the income we are owed to invest in our homes and neighbourhoods.
Read a summary of the Regenda Group Corporate Plan:
Read a summary of the Regenda Group Corporate Plan here:
Regenda Group Corporate Plan — Impact 2025
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