Regenda Group Corporate Plan
The Regenda Group Corporate Plan sets out how we will deliver our purpose to regenerate places and create opportunities for people up until 2025.
The plan is built on feedback from our customers through surveys, focus groups and involved resident panels.
The vision for 2025 aims to:
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Strengthen and build on our foundations - to ensure our long-term viability.
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Deliver excellence - with our customers and communities at the centre.
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Grow through new homes, relationships, presence and impact.
Our pillars:
The pillars of the Corporate Plan will help us deliver a consistent and focused approach to achieving our Group purpose.
Read a summary of the Regenda Group Corporate Plan:
Read a summary of the Regenda Group Corporate Plan here:
Regenda Group Corporate Plan — Impact 2025
Metrics that matter to you
To ensure we deliver against the aims and pillars of the Corporate Plan, we have collaborated with the Resident Voice Panel to implement metrics that matter.
To ensure we deliver against the aims and pillars of the Corporate Plan, we have collaborated with the Resident Voice Panel to implement metrics that matter.
For our performance against the Tenant Satisfaction Measures visit: Tenant Satisfaction Measures | Regenda Homes
For our latest annual performance figures visit our performance page: Our performance | Regenda Homes
Customer views helped shape our plan and determine our priorities under each of our pillars. We identified 3 corporate projects in response to your feedback on what matters most.
1. Rent and service charges – improving the customer experience making it easier to understand rent and service charges applied ensuring data is accurate and timely.
2. Repairs transformation – transforming the way we deliver a repairs service to customers improving efficiency and customer experience.
3. Data, knowledge and information management – improving how we capture, record and make use of key data to improve decision making and help us to get things right first time.
Managing risk
Regenda take a measured approach to managing risk. The following risks are central to managing our customer centric approach.
Risk 1- compliance with the consumer standards, ensuring we keep your homes safe and deliver quality services.
Risk 2- legal and regulatory compliance for the homes your live in. Ensuring health and safety of our homes.
Risk 3 - income collection. Ensuring we collect the income we are owed to invest in our homes and neighbourhoods.
Your feedback is important to us
If you have any feedback on how we deliver services to you, please get in touch via our online feedback page: