Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk to protect them from harm.

Safeguarding our customers is of paramount importance to Regenda, as we believe that every person, adult or child, has the right to live without fear or abuse in their own homes and communities.

We work to support those who are at risk of abuse and neglect, to do this we must look out for signs and indicators. We aim to work in a person-centred way by promoting empowerment and managing risk appropriately. This means treating customers with dignity and respect, seeking their views, supporting them to make choices and to take decisions for themselves, so they can live as safely as possible.

Abuse and neglect is an action or a failure to take action that causes someone harm. To abuse someone is to treat them badly. To neglect someone is to fail to care for them.

It might be a single act or repeated act; it could be intentional or due to a lack of understanding. It might also be a crime.

Unfortunately, abuse can be caused by anyone; a partner, friend or neighbour, a paid or volunteer carer, other customers, someone in a position of trust or a stranger.

If you believe that criminal activity may be taking place, or that someone is in urgent need of medical attention, please dial 999 immediately and report your concerns to emergency services.

Domestic Abuse

Regenda are committed to supporting our customers who are experiencing or living with Domestic Abuse. We believe that all people should be able to live free of domestic violence and abuse and will take a pro-active and supportive approach to all who ask for help or report domestic abuse to us. We aim to provide a person-centred approach and will take all reports seriously, seeking to work with anyone experiencing domestic violence and abuse to provide support and signpost to specialist domestic abuse partner agencies.

If you are at risk of harm, or you believe that and adult or child that you know/who lives near you is at risk, please dial 999 and report this to Police immediately.

There are a range of support agencies throughout the North West available to anyone who requires support due to domestic abuse:

National helplines:
0808 2000 247 (for everyone)
0808 801 0327 (bespoke advice for those who identify as male)

Liverpool Domestic Abuse Service: Liverpool Domestic Abuse Service - 0800 084 2744
Merseyside Domestic Abuse Service: 07802722703 - Merseyside Domestic Violence Service
Support4Men: Domestic abuse help Liverpool and Wirral — Support 4 Men

Fylde Coast Women’s Aid: Fylde Coast Women’s Aid - 01253 596699
with support available for those who identify as male)

Greater Manchester and Cheshire:
End the Fear: 0161 636 7525 Rochdale - End The Fear
Be Free: 01282 726000 BE FREE (PDVI) - PAC (
Bridges: 0800 328 0967/0161 331 2552 Bridges domestic abuse service in Greater Manchester - Jigsaw Support (
Cheshire Without Abuse: Home | My CWA, Cheshire 0300 123 5101
Trafford Domestic Abuse Service: 0161 872 7368 Trafford Domestic Abuse Services

If you feel that someone is at risk of abuse or neglect, you can inform your Housing Officer by contacting Regenda via the Contact Centre on 0151 703 3000 or by emailing