Pest infestations

Who Is Responsible?

In most cases, it is your responsibility to deal with pests in your home. This includes rats, mice, wasps, bees, and other pest problems, as explained in your tenancy agreement.

If you report a pest problem to Regenda, we will look at your individual situation before deciding what action to take.

We know that different types of homes have different needs, so our approach may vary depending on the type of accommodation you live in.

General Needs Housing

If pests are found in your home, you will usually need to arrange treatment and cover any costs.

The Regenda Group is responsible for fixing faults that may let pests into your home, such as holes, gaps, or other repair issues.

If a pest problem has happened because of a repair issue that Regenda should have fixed, we will:

• Carry out the necessary repairs.
• Arrange treatment for the pest problem.

Please note that Regenda is not responsible for any damage pests may cause to your personal belongings.

If there is a known pest problem affecting a wider area, we may work with local councils and other organisations to help manage and prevent the infestation.

Supported and Independent Living Accommodation

If a pest problem in one home could spread to other homes in the building, Regenda will take responsibility for:

• Treating the infestation.
• Repairing any holes or defects that allow pests to enter.

Regenda is also responsible for dealing with pest problems in the buildings and grounds of these properties.

Communal Areas

Regenda is responsible for treating pest infestations in shared areas, such as:

• Hallways
• Stairwells
• Lounges
• Other communal spaces

Charging for Costs

If a pest problem has been caused by a customer's actions, or by something they failed to do, Regenda may charge the customer for the cost of any treatment or repair work.

In Summary

• Customers are usually responsible for pest problems inside their own homes.
• Regenda is responsible for fixing property defects that allow pests to enter.
• If a pest problem is caused by a repair issue that is Regenda's responsibility, we will arrange the repairs and treatment.
• Regenda will deal with pest problems in communal areas and in supported or independent living accommodation where there is a risk of the problem spreading.
• Customers may be charged if their actions have caused or contributed to a pest problem.

No matter what type of home you live in, we’ll deal with:

Vermin

• Rats
• Mice
• Squirrels

Insects

• Wasps
• Cockroaches
• Silverfish
• Woodlice

Please contact us to report a problem. Find out the ways you can get in touch, here. (This link will open in a new tab.)

We’ll ask our pest control contractor, Acorn Environmental, to visit. They’ll contact you directly to arrange an appointment.

It may take a few visits to fully remove vermin. Acorn will lay bait and block any holes they’re using to get in.

Birds
If birds are nesting in your loft, contact us. Acorn will visit and arrange a safe solution. Birds can’t be moved until their young have left the nest. For extra advice, contact your local council’s environmental health team.

Communal Areas