Coronavirus update: repairs
To protect you and prevent the spread of Coronavirus (COVID-19) we will only be carrying out emergency repairs to your home until further notice.
Any non-emergency repairs will suspended and rearranged for a later date.
Please see our Coronavirus FAQs for more information.
If you have an emergency repair (immediate danger to your safety or to your property) please inform us immediately.
If you think you or a member of your household may have picked up the virus and are now self-isolating or social distancing, please let us know and we will assess your circumstances individually.
We’re doing this as part of our plans to help make sure that we can keep delivering the services you need most during the coronavirus outbreak.
If we do carry out an emergency repair for you, you may see our staff wearing protective clothing, such as face masks and gloves as well as following guidance on social distancing. This is to protect them and you as they go about their work.
Report a repair
- Online using MyRegenda
- Telephone 0344 736 0066
- Email email@example.com
- Send us a private message on Facebook or Twitter (please do not share any personal information publicly over social media)
- Live Chat - click on the box at the bottom of the home page
If you need an emergency repair (for example you have a loss of heating, have an uncontainable water leak or loss of power) phone lines are open 24 hours a day, seven days a week.
The response time for repairs is dependent upon the level urgency and you will be advised of this when you contact us.
A repair which requires an emergency response will be attended to within 4 hours. An emergency response may only be to make safe and any additional works to complete the repair may take place on a further appointment.
A non-emergency repair will be attended to within 20 working days of when you report the repair to us. You will always be given an appointment time and date for your repair and receive a text message to confirm the details.