Coronavirus update: repairs
We're reintroducing our full responsive repair service across all accommodation and tenancy types, including Sheltered and Supported Housing.
You can report your repair through the following channels:
• Telephoning 0344 736 0066
• Emailing firstname.lastname@example.org
• Sending us a direct message on Facebook or Twitter
We expect our phonelines to be busier than usual during this period. At this time, we are not able to open our online repairs reporting system. This is because appointments may show has being booked due to backlogged repairs. We aim to open the repair reporting system as soon as possible.
Please see our Coronavirus FAQs for more information.
If you think you or a member of your household may have picked up the virus and are now self-isolating or social distancing, please let us know and we will assess your circumstances individually.
Report a repair
- Online using MyRegenda
- Telephone 0344 736 0066
- Email email@example.com
- Send us a private message on Facebook or Twitter (please do not share any personal information publicly over social media)
- Live Chat - click on the box at the bottom of the home page
If you need an emergency repair (for example you have a loss of heating, have an uncontainable water leak or loss of power) phone lines are open 24 hours a day, seven days a week.
The response time for repairs is dependent upon the level urgency and you will be advised of this when you contact us.
A repair which requires an emergency response will be attended to within 4 hours. An emergency response may only be to make safe and any additional works to complete the repair may take place on a further appointment.
A non-emergency repair will be attended to within 20 working days of when you report the repair to us. You will always be given an appointment time and date for your repair and receive a text message to confirm the details.