Report a repair
There are lots of ways you can report a repair to us:
Online: Through the MyRegendaHomes portal
Call: 0344 736 0066 Monday to Friday from 8am to 5pm
Email: info@regenda.org.uk
Send us a private message: On Facebook (please do not share any personal information publicly over social media).
Visit us: Our reception areas are open to the public Monday to Friday, from 9.30am to 4.30pm. You can find the details of our offices here.
Emergency repairs:
If you need to report an emergency repair (for example, you have a loss of heating, an uncontainable water leak or loss of power), please call 0344 736 0066.
Our phone lines are open 24 hours a day, seven days a week for emergency repairs.
What happens when I report a repair?
Repair times and what to expect
How quickly we respond to a repair depends on how urgent it is. We’ll let you know the timescale when you get in touch.
Emergency repairs
We aim to attend emergency repairs within 4 hours and fix them within 24 hours. Sometimes, we may only be able to make the area safe at first. If more work is needed, we’ll book another visit to finish the job.
Non-urgent repairs
Right now, it can take up to 60 working days to carry out and finish non-urgent repairs. If we find that bigger work is needed, it may take up to 120 more days to complete.
Missed appointments
If you’re not at home when we arrive, your appointment may be cancelled. You’ll need to contact us again to rebook the job.
If you’ve reported damp in your home and you’re not in when we visit, we’ll leave a card and ask you to get in touch to arrange a new appointment as soon as you can.