Report a repair
There are lots of ways you can report a repair to us:
Online: Through the MyRegendaHomes portal
Email: info@regenda.org.uk
Call: 0344 736 0066 Monday to Friday from 8am to 5pm
Send us a private message: On Facebook (please do not share any personal information publicly over social media).
Visit us: Our reception areas are open to the public Monday to Friday, from 9.30am to 4.30pm. You can find the details of our offices here.
For emergencies call 0344 736 0066
You cannot report emergencies online. You must call us as soon as possible to report an urgent situation – the phone line is available 24 hours a day, 7 days a week, 365 days a year.
The out of hours line is for emergencies and urgent repairs only.
Please note, the emergency out of hours team cannot provide information or updates about anything that’s already been reported to us.
For more information about repairs and maintenance, visit our Repairs and Maintenance page.
What is an emergency repair?
An emergency repair is an issue that could result in immediate risk of harm. We will complete emergency works in 24 hours.
This can include:
- A gas leak (you must also contact National Grid immediately on 0800 111 999)
- A broken boiler
- Loss of water
- An significant leak
- Damp and mould that affects your ability to breathe
- Electricals in contact with water
Call us on 0344 736 0066 right away.
What happens when I report a repair?
Repair times and what to expect
How quickly we respond to a repair depends on how urgent it is. We’ll let you know the timescale when you get in touch.
Emergency repairs
We aim to attend emergency repairs within 4 hours and fix them within 24 hours. Sometimes, we may only be able to make the area safe at first. If more work is needed, we’ll book another visit to finish the job.
Non-urgent repairs
Right now, it can take up to 60 working days to carry out and finish non-urgent repairs. If we find that bigger work is needed, it may take up to 120 more days to complete.
Missed appointments
If you’re not at home when we arrive, your appointment may be cancelled. You’ll need to contact us again to rebook the job.
If you’ve reported damp in your home and you’re not in when we visit, we’ll leave a card and ask you to get in touch to arrange a new appointment as soon as you can.