Report a repair

How to report a repair

There are lots of ways you can report a repair to us:
 

Online: Through the MyRegendaHomes portal - available 24 hours a day

Email: info@regenda.org.uk

Call: 0344 736 0066 Monday to Friday from 8am to 5pm

Visit us: Our reception areas are open to the public Monday to Friday, from 9.30am to 4.30pm. You can find the details of our offices here.

Send us a private message: On Facebook (please do not share any personal information publicly over social media).

 

For emergencies call 0344 736 0066

You cannot report emergencies online. You must call us as soon as possible to report an emergency situation – the phone line is available 24 hours a day, 7 days a week, 365 days a year.  
 
The out of hours line is for emergencies repairs only.  
 
Please note, the emergency out of hours team cannot provide information or updates about anything that’s already been reported to us. 

For more information about repairs and maintenance, visit our Repairs and Maintenance page.

What is an emergency repair?

An emergency repair is an issue that could result in immediate risk of harm. We will complete emergency works in 24 hours.    

This can include:  

  • A gas leak (you must also contact National Grid immediately on 0800 111 999)  
  • A broken boiler   
  • Loss of water   
  • An significant leak   
  • Damp and mould that affects your ability to breathe   
  • Electricals in contact with water

Call us on 0344 736 0066 right away.