Money advice
Need support with your finances? We can support you
We have a dedicated Income Team ready to support you. They can:
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Make sure you're receiving all the benefits you're entitled to
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Offer guidance to help you manage your finances effectively
It's really important to stay in touch if you're experiencing difficulties. If we don’t hear from you and your arrears continue to increase, we may need to take legal action—which could put your home at risk. We’d much rather work with you to find a solution.
The Income Team
Last year, in 2024/2025, we helped residents secure £3m in benefits and grants (this is £1.2m more than we did in 2023/2024).
This was money they didn’t know they could get. It helped people stay in their homes and improve their lives.
The £3million included:
£1.7m in Housing Benefit and Universal Credit Housing Costs
£492,000 in Disability and Sickness Benefits
£473,000 in Universal Credit Personal Element
£182,000 in Council Tax Support
£159,000 in State Pension and Pension Credit Awards
£38,000 in other grants
We’re proud to help people get the support they need.
Contact our Income Team
We know it can be difficult to know where to turn if you’re worried about money. But there is a lot of support available. Our Income Team can provide advice and support and may be able to access additional benefits for you.
There are lots of way to contact our income team:
Email:
info@regenda.org.uk
Call:
0344 7360 066 and ask to speak to a member of the Income Team.
We can call you:
You can request a call back from our Income Team by filling in our online form. A member of our Income Team will call you back within 5 working days.
What our Income Team can help with
- Benefits advice and help to apply for these (online, form filling, telephone applications etc)
- Benefit appeals and challenging incorrect decisions (including sanctions)
- Specialist support with Universal Credit (including making a claim, changes in circumstances, and checking that awards have been worked out correctly)
- Grants to help with urgent needs such as rent arrears, or essential household items
- Support with utility debts (gas, electric and water)
- Budgeting advice
- Advice on opening a bank account
- Signposting to the appropriate advice provider for free, confidential debt advice
- Rent payments and the 53-week year (download our frequently asked questions: Regenda Homes - 53 week year - FAQs