Frequently asked questions
Here are some answers to some questions that are often asked by our residents.
What times are the neighbourhood offices open?
Our Merseyside, Wyre and Greater Manchester offices are all open Monday to Friday from 9am until 5pm.
Can I have a copy of my rent statement?
You can see your rent statement through our website by signing up to our secure My Regenda Homes portal. You can also contact our Customer Service team on 0344 7360066.
Can I have help with gardening?
We maintain communal gardens only.
When will I be getting improvements to my home, such as a new kitchen or bathroom?
When we are planning improvement works in your area, you will receive a letter from us. We plan our works one year in advance, we will let you know when work is planned for your home.
How much is my rent balance?
You can see your rent balance by siging up to our secure My Regenda Homes portal. You can also contact our Customer Service team on 0344 7360066.
How can I pay my rent?
You can pay your rent in lots of different ways, such as direct debit, standing order, over the phone or with a payment card. You can ask for payment cards over the phone or through My Regenda Homes portal. See our Pay your rent page for further information.
How can I report a repair or anti-social behaviour, without talking on the phone?
You can report a repair or anti-social behaviour by logging in to My Regenda Homes portal.
Can I ring any time if it is an emergency?
You can call our Customer Service team on 0344 7360066, which is open Monday to Friday from 8am until 5pm. You can call the same number 24 hours a day for any emergency repairs.
Do you arrange for skips in local areas for rubbish to be collected?
Yes we do this once a year. We will let you know when this will be.