Frequently asked questions
Here are some answers to some questions that are often asked by our residents.
What times are the neighbourhood offices open?
Our offices in Merseyside, Wyre and Greater Manchester are open Monday to Friday, from 9am to 5pm.
Can I have a copy of my rent statement?
Yes. You can view your rent statement by signing up to our secure My Regenda Homes portal. You can also call our Customer Service team on 0344 736 0066.
Can I have help with gardening?
We look after communal gardens only.
When will I be getting improvements to my home, such as a new kitchen or bathroom?
If we’re planning improvements in your area, we’ll send you a letter. We plan work one year ahead and will let you know when your home is included.
How much is my rent balance?
You can check your rent balance through the My Regenda Homes portal or by calling our Customer Service team on 0344 736 0066.
How can I pay my rent?
You can pay by direct debit, standing order, over the phone or with a payment card. You can ask for a payment card by phone or through the My Regenda Homes portal.
Visit our Pay your rent page for more details.
How can I report a repair or anti-social behaviour, without talking on the phone?
You can report a repair or anti-social behaviour by logging in to My Regenda Homes portal.
Can I ring any time if it is an emergency?
Yes. Our Customer Service team is available Monday to Friday, 8am to 5pm. For emergency repairs, you can call 0344 736 0066 any time, 24 hours a day.
Do you arrange for skips in local areas for rubbish to be collected?
Yes, we arrange skips once a year and will let you know when this is happening.