Visit us

Our reception areas are open to the public Monday to Friday, from 9.30am to 4.30pm. We have reception areas in our offices at:

You can visit our offices to speak to a member of staff, make a payment or to attend a pre-arranged appointment.

Call us

Customer Service: 0344 7360066

Open 8am - 5pm Monday to Friday
(Staffed 24 hours for emergency repairs)

Gas maintenance servicing (M&Y): 0151 703 3396 (option 1)

Business phone calls: 0151 703 3000

Email us

You can email us at

This email account is monitored 8am - 5pm Monday to Friday, excluding public holidays.
For emergency repairs please call 0344 7360066.

We are currently experiencing an increase in demand to our services, and we aim to respond to emails within 5 working days. 

Find us

For detailed information about our offices in Liverpool, Fleetwood and Oldham, including opening hours, maps and directions visit our offices.

Contact us on social media

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Media enquiries

For media enquiries, please email