Visit us
Our reception areas are open to the public Monday to Friday, from 9.30am to 4.30pm. We have reception areas in our offices at:
You can visit our offices to speak to a member of staff, make a payment or to attend a pre-arranged appointment.
Call us
Customer Service: 0344 7360066
Open 8am - 5pm Monday to Friday
(Staffed 24 hours for emergency repairs)
Gas maintenance servicing (M&Y): 0151 703 3396 (option 1)
Business phone calls: 0151 703 3000
Email us
You can email us at info@regenda.org.uk
This email account is monitored 8am - 5pm Monday to Friday, excluding public holidays.
For emergency repairs please call 0344 7360066.
We are currently experiencing an increase in demand to our services, and we aim to respond to emails within 5 working days.
Contact us on web chat
You can contact us using web chat between 9.30am - 3.30pm Monday — Friday, excluding public holidays.
Look for the 'Chat with us' button on the bottom right of your screen.
Live chat cannot be used for gas enquiries. For gas enquiries please call 01517033396 and select option 1.
Find us
For detailed information about our offices in Liverpool, Fleetwood and Oldham, including opening hours, maps and directions visit our offices.
Contact us on social media
Direct message us on Facebook:
Facebook.com/TheRegendaGroup
Media enquiries
For media enquiries, please email pressoffice@regenda.org.uk
Texting staff
Contacting individual members of staff is not a preferred method of contact. Contacting staff via text message means they may not respond within the standard five working days, for example if they are away from the business or on annual leave.
We recommend that all contact goes through the info@regenda.org.uk email address or Customer Services via telephone 0344 7360066. This helps us to make sure that all messages and requests are picked up and actioned appropriately.