How to contact us

There are lots of ways you can contact us. 

Before you get in touch, take a look at our Frequently Asked Questions to see if you can find the answer you're looking for.

If you still need to get in touch, please do. Simply choose best option for you from the list below.

For emergencies call 0344 736 0066

You cannot report emergencies online. You must call us as soon as possible to report an urgent situation – the phone line is available 24 hours a day, 7 days a week, 365 days a year.  
 
The out of hours line is for emergencies and urgent repairs only.  
 
Please note, the emergency out of hours team cannot provide information or updates about anything that’s already been reported to us. 

For more information about repairs and maintenance, visit our Repairs and Maintenance page.

What is an emergency repair?

An emergency repair is an issue that could result in immediate risk of harm. We will complete emergency works in 24 hours.    

This can include:  

  • A gas leak (you must also contact National Grid immediately on 0800 111 999)  
  • A broken boiler   
  • Loss of water   
  • An significant leak   
  • Damp and mould that affects your ability to breathe   
  • Electricals in contact with water

Call us on 0344 736 0066 right away.  

Contact us 24/7 using My Regenda Homes

You can use our digital customer portal, My Regenda Homes, to manage your account without needing to speak to us.

You can do this 24 hours a day, 7 days a week. 

  • Report non-emergency repairs
  • Book/change/cancel a repair appointment
  • Pay your rent
  • Check your rent balance
  • Set up a Direct Debit
  • Update your personal details

Visit My Regenda Homes to log in or register for an account.

Contact us on web chat

Use Web Chat for general enquiries and non-urgent repairs.  

It's a fast and simple way to message us and it is available on our website from Monday - Friday, 9.30am - 3.30pm.  We aim to respond to messages as quickly as possible between these hours.  

Look for the 'Chat with us' button on the bottom right of your screen.

Please note: Web Chat cannot be used for gas enquiries. For gas enquiries please call 0151 703 3396 and select option 1.

Email us

If you have a general query or non-urgent repair, you can email our Customer Service Team.   

Emails are monitored during office hours - Monday to Friday, 9am – 5pm .  

Our current email  response time is 5 working days and we aim to respond to all messages as quickly as possible.

You can email us at info@regenda.org.uk

Visit or write to us

You can visit our local offices to speak to a member of our team, Monday to Friday, from 9.30am to 4.30pm. 

You can also write to us at our office addresses.

View our office locations.

Call us

For general enquiries  
Call our Customer Service Team - 0344 7360066 
Open 8am - 5pm Monday to Friday 
 
Please note: There are periods when our phone line are busier. This is usually between 11.30am and 2.30pm. 
 
We understand that sometimes you just need to speak to someone so please do give us a call.  

However, if your query isn’t urgent, it’s better to contact us by email, web chat, or through the My Regenda Homes portal. That way, you won’t have to wait in the phone queue, and we will get back to you as soon as we can. 

Subject Access Requests

Subject Access Requests 
You have the right to request access to the information we hold about you. You can request this using the contact methods above.   

Corporate contacts

Business phone calls  
Call 0151 703 3000 9am - 5pm Monday to Friday.  

Media enquiries  
For media enquiries, please email pressoffice@regenda.org.uk  

Please do not use this inbox for general enquiries. If you have a housing enquiry, the quickest way to get in touch is using the methods above.  

Follow us on social media

We post the latest news, updates and opportunities on our Facebook page.