Visit us

Our reception areas are open to the public Monday to Friday, from 9am to 5pm. We have reception areas in our offices at:

  • Commutation Plaza, Liverpool
  • St Chads, Oldham
  • Lord Street, Fleetwood 

You can visit our offices to speak to a member of staff, make a payment or to attend a pre-arranged appointment.

All of our offices have Covid-safe measures in place, including screens and sanitising stations. Mask wearing is not mandatory but is encouraged.

Call us

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Customer Service: 0344 7360066

(open 8am-5.30pm Monday to Friday;
staffed 24 hours for emergency repairs)

Gas maintenance servicing (M&Y): 0151 703 3396 (option 1)

Business phone calls: 0151 703 3000

Write to us

Write to us

The Foundry
42 Henry Street




Find us

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For detailed information about our offices in Liverpool, Fleetwood and Oldham, including opening hours, maps and directions visit our offices.


Contact us on social media

Social media


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Media enquiries

For media enquiries, please email