Homes and Communities We’re Proud to Support
Regenda Homes owns and manages a large number of homes across the North West of England, helping thousands of people find a safe, affordable and secure place to live. We look after 11,714 homes, including houses and flats to independent living and specialist supported accommodation. These homes are spread across the North West including Greater Manchester, Cheshire, Lancashire and Merseyside.
Our homes include:
- General Needs properties - safe and comfortable homes for rent.
- Homes for older people (independent living) - designed for independence and community connection.
- Supported housing - where people receive tailored help with wellbeing and life skills.
Find your local area:
Our Commitment to You
We are committed to creating safe, sustainable, and welcoming neighbourhoods where people feel proud to live.
We listen to our residents and shape our services around what matters most to you. Through activities like The Big Conversation, neighbourhood walkabouts, surveys and local events, your voice directly influences how we work and where we focus our time and resources.
Your Neighbourhood Offer
Your Local Officers
Every neighbourhood has dedicated officers who look after your area. They’re here to support you, keep things running smoothly and make sure you know what’s happening locally. If anything changes, we’ll update you as soon as possible.
Estate Inspections
We regularly check our estates to make sure they’re clean, safe and well‑maintained.
Homes with communal spaces (like corridors or gardens): inspected every 3 months
Homes with no shared spaces: inspected once a year
You’re always welcome to join us on these walkabouts.
Dates can sometimes change, so please click the region you live in for the latest information.
Greater Manchester estate inspections
Our Estate Management Policy
This policy sets out how Regenda Homes manages estates and shared communal areas to make sure they are safe, clean, well‑maintained and compliant. It explains how we inspect and monitor communal spaces, how we deal with issues such as cleaning, grounds maintenance, repairs and health and safety, and how we work with residents to improve their neighbourhoods. It also covers how we record findings, publish inspection results, and act quickly when problems are identified.
Read our Estate Management Policy (this link will open in a new window)
Local Events
We host events like Meet the Team and Neighbourhood Conversations, giving you the chance to talk to us in person, share your views and hear what’s happening in your area.
We also work with local partners on community events - like coffee mornings or support drop-ins. See what's going on where you live:
If you have an idea about an event you'd like to see in your area, please let us know.
Give us feedback about events you'd like in your community, here
Wellbeing Visits
We carry out routine wellbeing visits to make sure your home is safe, comfortable and in working as it should. It’s also a chance for us to understand any support you may need so we can tailor our services to you.
We'll always give you at least 24 hours notice beforehand.
Support to Manage Your Tenancy
Before you move into your new home, we’ll work with you to complete the essential pre‑tenancy checks.
Our aim is to help you feel safe, comfortable and confident in your home and community.
If you need a little extra support, we'll work with you on an early tenancy plan and check in with you regularly.
Our aim is to help you feel safe, comfortable and confident in your home and community.
Our Tenancy Management Policy
This policy outlines how we support you throughout your tenancy and how we manage our homes and neighbourhoods. It explains the steps we take to help you sustain your tenancy, prevent issues before they arise, and create safe, vibrant and supportive communities where people thrive.
Read our Tenancy Management Policy (think link will open in a new window)
Hate Crime Support
We work closely with the police and local authorities to help tackle issues that stop you from feeling safe. A hate crime is a criminal act that happens because someone is targeted for who they are — or who others think they are.
Hate crime is not okay in our communities.
Our Hate Crime Policy
This policy sets out how we identify, respond to, and prevent hate crime and hate incidents across our neighbourhoods. It explains what hate crime is, how we assess reports, our responsibilities under housing regulation, and how this policy works alongside our ASB Policy. It highlights the serious impact hate crime has on individuals and communities and outlines our multi‑agency approach to tackling it.
Read our Hate Crime Policy (this link will open in a new window)
Anti‑Social Behaviour (ASB) Support
Everyone has the right to enjoy their home and feel safe in their neighbourhood.
We take anti-social behaviour seriously. If you report ASB, we will:
- Listen to your concerns
- Assess any risks
- Agree an action plan
- Keep you updated
- Work within clear timescales
View our anti-social behaviour page
Our Anti-Social Behaviour Policy
This policy sets out how we respond to reports of anti‑social behaviour and what you can expect from us when you need support. It explains the standards we follow, how we assess and prioritise cases, and how we work with customers, communities, and partners to resolve issues. It also details the different types of ASB, how we gather information, and how we help prevent situations from escalating.
Read our Anti-social Behaviour (ASB) Policy here (this link will open in a new window)
Safeguarding
If we’re concerned about someone’s safety or wellbeing, we’ll work with specialist agencies to make sure they get the right support.
Read our Safeguarding Adults at Risk Policy (this link will open in a new window)
Read our Safeguarding Children Policy (this link will open in a new window)
Domestic Abuse Support
Your home is where you should be and feel the most safe. If you’re experiencing domestic abuse, or you’re worried about someone else, we’re here to help.
Our Domestic Abuse Policy
This policy explains how we help anyone who is experiencing domestic abuse. It says that everyone has the right to feel safe at home, and that abuse is never the victim’s fault. The policy also sets out how staff will listen, take concerns seriously, and work with other services like the police or social care to keep people safe. For example, the policy says “we will take a pro‑active and supportive approach to all who ask for help or report domestic abuse to us.”
Read our Domestic Abuse policy (this link will open in a new window)
Service Charge Support
We send all residents their service charge schedule four weeks in advance.
In some areas, we also hold service charge surgeries where you can speak to our team and ask questions.
If there isn’t an event in your area, our staff are still here to support you - just get in touch with us.
In some areas, we also hold service charge surgeries where you can speak to our team and ask questions.
If there isn’t an event in your area, our staff are still here to support you - just get in touch with us.
Find out more about Service charges, here
If you're worried about money, please speak to us. We can help.
Communal Services
Where we provide services such as cleaning, window cleaning or gardening, we’ll make sure they’re carried out to a high standard and monitored regularly.