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  1. Discretionary Compensation Consultation

    • Event TypeResident involvement calendar
    • VenueSt Chad's
    • Address St Chad’s Centre, OL8 3HH
    • Start22 May 2026 10:00
    • End22 May 2026 11:30
    • Total places30

    Details

    Help shape how we put things right

    Sometimes things go wrong, and when they do, we want to make sure we put things right in a fair and clear way.
    We’re reviewing our Discretionary Compensation Policy - this is the policy we use to decide when and how we offer compensation if we’ve made a mistake.
    We want to hear from Regenda residents to help us make sure the policy:

    • Is fair and easy to understand
    • Clearly explains what residents can expect
    • Matches guidance from the Housing Ombudsman

    What’s this consultation about?
    We’re looking at proposed changes to our Discretionary Compensation Policy, including:

    • How we decide when compensation should be offered
    • Whether the amounts are fair and reasonable
    • How clear and open the policy is for residents.

    By coming along, you'll get:

    • A £25 Love2Shop voucher
    • Travel expenses provided with a valid receipt
    • Your feedback will help shape the final policy before it’s approved.

    To RSVP please email getinvolved@regenda.org.uk - we hope we'll see you there.