Customer Portal Support
Your Portal. Shaped By You.
Need help using My Regenda Homes? This guide explains how to create your account, sign in, use the portal, report and manage repairs, check your rent and payments, update your details, manage notifications and get support.
Getting started
Use this section if you need help creating your account, verifying your email, signing in, or keeping your login secure.
How do I register for My Regenda Homes?
Getting started only takes a few minutes.
- Go to My Regenda Homes from the Regenda Homes website or portal link.
- Select Register on the sign-in page.
- Enter your email address.
- Create a password.
- Select Tenant when asked what type of account you are creating.
- Complete the registration form.
- Select Submit to continue.
- Check your email inbox for a verification email. (remember to check your junk!)
- Open the verification email and select the link provided.
- Log back in using the email address and password you registered with.
- Enter your tenancy number or National Insurance number, together with your date of birth, to confirm your identity.
- Select Validate or follow the on-screen instructions to securely connect your account.
Once your details have been confirmed, your account will be ready to use.
Accordian - What information do I need to register?
To create your account, you will need an email address you can access, your date of birth, and your tenancy number or National Insurance number. If you do not have this information to hand, or your details do not match, please contact us and we will help.
I haven't received my verification email
First, check your junk or spam folder.
If you still can't find the email, return to the portal and request a new verification email. If you're still having problems, contact our team for support. Click here to see how you can contact us.
I already have an account but can't log in
Check that you are using the email address you registered with and that your password is correct. If you have forgotten your password, go to the sign-in page, select Forgot Password, enter your registered email address, follow the instructions in the password reset email, create a new password and try signing in again.
Using the Portal
Use this section to understand what you can do in My Regenda Homes and how to access it on your phone, tablet or computer.
What can I do through My Regenda Homes?
My Regenda Homes gives you quick access to services and information in one place. Depending on your account, you may be able to:
- check your rent balance
- make a rent payment
- view recent rent account information and statements
- set up a Direct Debit
- report and track repairs
- update contact details
- submit requests
- view messages and notifications
- find useful support links
Using the portal as an app
You can use My Regenda Homes on a smartphone, tablet, laptop or desktop computer. You can use it through your web browser, or save it to your phone’s home screen so it opens more like an app.
How do I add the portal to my phone’s home screen?
On an iPhone
Open My Regenda Homes in Safari, tap the Share icon, select Add to Home Screen, then tap Add.
On Android
Open My Regenda Homes in your browser, select Add to Home Screen when prompted, and follow the instructions on your device.
Repairs
Use this section to report a repair, choose an appointment, track progress, reschedule or cancel where available, and understand what to do in an emergency.
How do I report and manage repairs?
- Log in to My Regenda Homes and check the correct property or account is selected.
- Open Repairs from your dashboard or menu.
- Select Request a Repair for My Home.
- Choose the repair category, room, area or issue type that best matches the problem.
- Add a clear description, including where the issue is, when it started, and whether it is getting worse.
- Choose an available appointment if the portal offers one.
- Review the information, submit your repair request, and keep the repair reference number for your records.
Can I change my repair appointment?
Yes, if the appointment is eligible to be changed, you will see an option to reschedule it through the portal.
To reschedule:
Open Repairs.
- Select the repair appointment you want to change.
- Choose Reschedule, if this option is shown.
- Select a new available appointment.
- Confirm the change.
IMPORTANT: Some appointments cannot be rescheduled online, including some compliance-related appointments and appointments close to the scheduled date. If you cannot see the reschedule option, please contact us.
Can I cancel a repair?
You may be able to cancel some repairs through the portal if they are eligible.
To cancel an eligible repair:
- Open Repairs.
- View your open repairs.
- Select the repair appointment you no longer need.
- Choose Cancel Repair, if this option is shown.
- Tell us why you no longer require the appointment.
- Submit the cancellation.
IMPORTANT: Not all repairs can be cancelled through the portal. Some appointments must be managed by our team.
Rent and Payments
Use this section to check your rent balance, make a payment, view recent rent account information, set up a Direct Debit, and understand the payment options shown in your account.
Can I make payments through the portal?
Yes you can!
- Log in to My Regenda Homes.
- Check that the correct account is selected, especially if you have more than one account or tenancy.
- Open Rent & Charges or Pay from your dashboard or menu.
- Select Pay or Make a payment.
- Enter the amount you want to pay.
- Enter or confirm your cardholder and billing details.
- Select Proceed to payment and follow the secure payment instructions.
- Use an email address you can access so you can receive your payment receipt.
How do I check my rent balance?
You can check your rent balance through My Regenda Homes at any time.
To check your balance:
- Log in to My Regenda Homes.
- Check that the correct account is selected, especially if you have more than one account or tenancy.
- Open Rent Account, Rent & Charges or Pay from your dashboard or menu.
- View your current balance and recent account information.
- Check your recent payments and charges if you want to understand how the balance has been calculated.
Your balance may show differently depending on your account. If you do not understand your balance, cannot see a recent payment, or have a question about a charge, please contact us.