Our Policies
All of our policies in one place, so you know where you stand.
This page brings together all of our key policies in one place, so you can easily understand your rights, the services we provide, and how we support you throughout your tenancy.
We believe that policies should not just be documents - they should reflect our values and our promise to you as your landlord. That’s why our policies are designed to:
· Support you in maintaining your tenancy and thriving in your home.
· Promote fairness and respect, ensuring equitable outcomes for all residents.
· Provide transparency, so you know what to expect from us and how to hold us to account.
· Encourage your voice, so your feedback shapes the services we deliver.
Policies
Adaptations Policy.pdf [pdf] 173KB
Allocations and Voids Policy.pdf [pdf] 243KB
Anti-Social Behaviour Policy including Hate Crime.pdf [pdf] 291KB
Asset Investment Policy.pdf [pdf] 169KB
Domestic Abuse Policy.pdf [pdf] 115KB
Estate Management Policy.pdf [pdf] 175KB
Mutual Exchange Policy.pdf [pdf] 167KB
Repairs and Maintenance Policy.pdf [pdf] 191KB
Suspension Policy.pdf [pdf] 229KB
Tenancy Management Policy.pdf [pdf] 437KB
Accessibility - Do you need to translate or listen to the policy instead?
We want everyone to be able to access and understand our policies, regardless of language or reading ability. That’s why our website includes ReachDeck, a powerful accessibility and translation tool.
With ReachDeck, you can:
· Listen to the page: Click the speaker icon to have the content read aloud to you.
· Translate into multiple languages: Instantly translate the page into over 100 languages using the translation feature.
· Use reading aids: Highlight text, change font sizes, and adjust contrast to suit your needs.
Look for the ReachDeck toolbar at the top of the page - it’s easy to use and designed to help you get the most from our website.