Support to help you manage your tenancy

How we identify when you need support

At Regenda Homes, we want every tenant to feel safe, supported, and confident at home.  

We never make assumptions, but we do look out for signs that someone may need a bit more help.  

We may identify support needs through:  

Information you share about your wellbeing or anything affecting your tenancy  

  • Information from partners such as the Council, health teams, support organisations or social care  

  • Observations from our staff during visits, repairs or wellbeing checks  

  • Risk triggers, such as rent arrears or reports of anti-social behaviour, which help us step in early  

All information is treated sensitively and confidentially.  

Support we can offer

New Tenancy Support

Pre‑Tenancy Checks 

We look at what support you may need before you move in so you can start your tenancy with confidence. 

Early Tenancy Action Plans 

Extra support during the first 12 months, including regular check‑ins and referrals where needed. 

Free Decoration Packs 

Helping you make your new home comfortable and welcoming. 

Carpets, Blinds & Furniture Recycling 

Good‑quality items left in homes are cleaned and re‑used to support tenants who need them. 

Financial & Cost of Living Support

Welfare Benefit Advice  

Helping you maximise your income, understand your entitlements and manage changes.  

Cost of Living Fund  

Support with food, fuel or crisis payments to prevent debt or hardship.  

Torus Energy Scheme  

Help with energy bills and advice on improving energy efficiency at home.  

Safeguarding

We support tenants experiencing (but not limited to): 

  • Mental health challenges 

  • Domestic abuse 

  • Hoarding concerns 

  • Decline in wellbeing 

  • Safety risks 

Your safety, dignity and access to the right help are always our priority. 

Aids, Adaptations & Housing Support

Aids and Adaptations 

From small changes like grab rails to major home adaptations that help you stay safe and independent. 

Management Moves & Mutual Exchanges 

Support if your home is unsafe, unsuitable, overcrowded, under‑occupied or poses a risk. 

We also support tenants who want to swap homes. 

Community Safety & Anti‑Social Behaviour (ASB) Support

Hate Crime  

We take hate crime and discrimination seriously.  

If you experience harassment or feel unsafe, contact us. We will investigate and work with our partners to support and protect you.  

Our Merseyside and Greater Manchester offices are also official Hate Crime reporting centres.  

  

Mediation & Early Resolution  

Helping neighbours resolve issues before they escalate.  

 

Keeping Neighbourhoods Safe & Clean

Estate Walkabouts 

We regularly check neighbourhoods, identify issues and work with partners to improve the area. 

Fire Safety Checks & PCFRAs 

Person‑centred fire risk assessments to keep you and your home safe. 

Community Events & Local Support

We run and attend community events such as: 

  • Coffee mornings 

  • Fire safety roadshows 

  • Wellbeing activities 

  • Youth and family events 

  • Drop‑in surgeries 

  • Partnership events with Police, Fire Service, Fleetwood Hub and local charities 

 

These events help reduce isolation and build stronger, safer communities. 

Tenancy Wellbeing Visits

These visits help us understand your circumstances so we can tailor our support. 

During a visit we will: 

  • Check in on your wellbeing 

  • Ensure your home is safe 

  • Make sure your needs are being met 

  • Identify concerns early before they turn into a crisis 

Referrals to Partners

We work closely with local organisations to make sure you get the right support quickly. 

We can refer you to services such as: 

 

  • Mental health support 

  • Domestic abuse charities 

  • Youth services 

  • Foodbanks and community hubs 

  • Health services 

  • Floating support 

  • Fleetwood Hub partners 

  • Local community initiatives 

  • Substance misuse services 

  • Hate Crime services 

  • Hoarding support groups 

  • Safeguarding teams 

  • Fire service 

 

You do not have to manage alone. We are here to connect you to the right help. 

Your Role in Sustaining Your Tenancy

We ask tenants to: 

  • Tell us early if something is affecting your tenancy 

  • Keep us updated if your circumstances change 

  • Allow access for property checks 

  • Report property issues quickly to keep your home safe and compliant 

  • Work with us and partner services if support is offered 

 

We will always work with you to prevent problems from escalating. 

Need Support? We're Here To Help

If you’re struggling with anything affecting your tenancy, wellbeing or home, please get in touch. 

You’re not alone, and asking for help is always okay. 

Contact us

Vulnerability & Reasonable Adjustments

We are committed to fair and equal access for all tenants.  

If you need information in a different format, language, or communication style- or prefer us to speak to a nominated person  -  just let us know.  

If you have any vulnerabilities that mean we should adjust our services, we will work with you to meet your needs.