Support to help you manage your tenancy

How we identify when you need support

At Regenda Homes, we want every tenant to feel safe, supported, and confident at home.  

We never make assumptions, but we do look out for signs that someone may need a bit more help.  

We may identify support needs through:  

Information you share about your wellbeing or anything affecting your tenancy  

  • Information from partners such as the Council, health teams, support organisations or social care  

  • Observations from our staff during visits, repairs or wellbeing checks  

  • Risk triggers, such as rent arrears or reports of anti-social behaviour, which help us step in early  

All information is treated sensitively and confidentially.  

Support we can offer

New Tenancy Support

Pre‑Tenancy Checks

Before you move in, we look at what support you may need, so you can start your tenancy well.

 

Early Tenancy Action Plans

For tenants who need extra help in the first 12 months, including regular visits and referrals to support services.

 

Providing decoration materials

Helping you turn your house into a home.

 

Furniture & Furnishings Recycling
Good-quality furniture and furnishings that are left in homes when vacated can be recycled and offered to new customers who need it.

Financial & Cost of Living Support

Welfare Benefit Advice  

Helping you maximise your income, claim the right benefits, and manage changes.

Cost of Living Support

Support customers to prevent debt and hardship.

Rent Payments

Help to manage your rent account

Safeguarding

We support tenants experiencing (but not limited to):  

  • Mental health challenges  

  • Domestic abuse  

  • Hoarding concerns  

  • Decline in wellbeing  

  • Safety concerns

Your safety, dignity and access to the right help are always our priority.  

 

For more information about Domestic Abuse you can click here: Domestic Abuse | Regenda Homes

Aids, Adaptations & Housing Support

Aids and Adaptations

From grab rails to major adaptations - helping you live safely and independently.

 

Management Moves & Mutual Exchanges

If your home is unsafe, unsuitable, overcrowded, under-occupied, or there is a risk to you or your household member we can help you move.


We also support tenants wanting to swap homes. To find out more about swapping your home you can visit the House Exchange website here: House Exchange - House Exchange

Community Safety & Anti‑Social Behaviour (ASB) Support

Hate Behaviour

We take hate behaviour and discrimination seriously.  

If you experience harassment or feel unsafe, contact us. We will investigate and work with our partners to support and protect you.  

Our Merseyside and Greater Manchester offices are also official Hate Crime reporting centres.  

Mediation & Early Resolution  

Helping neighbours resolve issues before they escalate.  

 

Community Events & Local Support

We run and attend community events such as:  

  • Coffee mornings  

  • Fire safety roadshows  

  • Wellbeing activities  

  • Youth and family support activities

  • Drop ‑ in surgeries where you can come and talk to us

  • Partnership events with Police, Fire Service, Fleetwood Hub and local charities  

 

These events help reduce isolation and build stronger, safer communities.  

Tenancy Wellbeing Visits

These visits help us understand your circumstances so we can tailor our support. 

During a visit we will: 

  • Check in on your wellbeing 

  • Ensure your home is safe 

  • Make sure your needs are being met 

  • Identify concerns early before they turn into a crisis 

Referrals to Partners

We work closely with local organisations to make sure you get the right support quickly.  

We can refer you to services such as:  

 

  • Mental health support  

  • Domestic abuse charities  

  • Youth services  

  • Foodbanks and community hubs  

  • Health services  

  • Floating support  

  • Fleetwood Hub partners  

  • Local community initiatives  

  • Substance misuse services  

  • Hate Behaviour services  

  • Hoarding support groups  

  • Safeguarding teams  

  • Fire service  

 

You do not have to manage alone. We are here to connect you to the right help.  

Your Role in Sustaining Your Tenancy

We ask tenants to: 

  • Tell us early if something is affecting your tenancy 

  • Keep us updated if your circumstances change 

  • Allow access for property checks 

  • Report property issues quickly to keep your home safe and compliant 

  • Work with us and partner services if support is offered 

 

We will always work with you to prevent problems from escalating. 

Vulnerability & Reasonable Adjustments

We are committed to fair and equal access for all tenants.  

If you need information in a different format, language, or communication style- or prefer us to speak to a nominated person  - just let us know.  

If you have any vulnerabilities that mean we should adjust our services, we will work with you to meet your needs.  

You can find out how to contact us here (clicking this link will open a new window): https://www.regenda.org.uk/contact-us

Need Support? We're Here To Help

If you’re struggling with anything affecting your tenancy, wellbeing or home, please get in touch. 

You’re not alone, and asking for help is always okay. 

Contact us