Repair responsibilities

As your landlord, we are responsible for items which were already in your home when you moved in or were installed by us.

You are responsible for repairing any damage caused by yourself, members of your household or your visitors. 

If the repair is your responsibility and you ask us to carry it out on your behalf, we will recharge you for the cost of the work, regardless of whether the damage is accidental or deliberate. Before we attend to carry out a repair that is your responsibility, we will ask you to pay a third of the total cost of the charge.

We will only repair criminal damage if you can provide a crime/log number from the police.

You can find further information about our responsibility to repair your home in your tenancy agreement.


Gas repairs

Type of repair Who is responsible
Bleeding radiators and relighting pilot light Us
Chimneys (excluding sweeping) Us
Fireplaces, fitted fires and central heating systems Us
Gas pipes and appliances provided by us Us
Water heaters Us



Electrical repairs

We will carry out an electrical fixed wire test in your property every five years. It is your responsibility to allow access to for us to carry out this check and to ensure that all plug sockets are accessible.

Type of repair Who is responsible
Electrical wiring including sockets and switches Us
Fluorescent tubes and starter motors You
Fuse box - resetting the trip switch You
Fuses and plugs You
Light bulbs You


Bathroom, kitchen or plumbing

Bathroom, kitchen or plumbing repairs

Type of repair Who is responsible
Basin or sink replacement Us
Bath panel replacement You
Blocked bath, basin, sink, shower or toilet You
Broken toilet seats (refix or replace) You
Plug or chain replacement You
Plumbing/fitting your own domestic appliances, which must be done according to Gas Safe or NICEIC regulations You
Shower curtain replacement You
Tap washer replacement (to stop dripping) You
Unblocking external waste pipes only Us
Water supply and water pipes Us

General internal

General internal repairs

Type of repair Who is responsible
Bleeding radiators Us
Communal areas (unless damage has been caused by you) Us
Cracks (minor) in wall - patching You
Cracks (minor) in ceiling - patching You
Curtain pole, rail or track replacement You
Damage caused by you to the property, fixtures or fittings You
Door adaptations (to accommodate carpets) including refixing draft excluders You
Door bell replacement or fitting (including batteries) You
Doors and frames Us
Door hinges and skirting Us
Draught proofing You
Fixtures and fittings provided by us Us
Fitting additional locks/catches or safety devices, for example spy holes, safety chains or burglar alarms You
Fixtures you have fitted, for example laminate flooring or shelves You
Handles and latches on inside doors and cupboards You
Keys or fobs You
Painting and decorating, including papering, woodwork or coving You
Replacing batteries in smoke alarms You
TV aerial, points or satellite dishes you have had fitted You



External repairs

Type of repair Who is responsible
Boundary walls and fences which we have installed We will make fences safe
Doors Us
Door steps Us
Repairing drains, gutters and outside pipes Us
Clearing drains and gutters in houses You 
Clearing drains, gutters and outside pipes in flats Us
Dustbin replacement (unless provided by the council) You
Garages and stores (excluding sheds) Us
Overall structure of your home Us
Paths and walkways where shared or main access to property We will make paving safe
Roofs Us
Walls Us
Washing lines or rotary dryers You
Window sills, catches, sash cords and window frames Us
Flagging We will make safe flagging to provide an entrance / exit to your home