Have your say on our latest policies

Your views help us make better decisions about your home and your community.

Our Assets team has written new policies, and we’d love to hear what you think. It only takes a few minutes to share your thoughts, and your feedback really matters.

We’ll use what you tell us to make sure our policies are clear and easy to understand.

Between April and June 2025, customers took part in 10 consultations and gave 167 hours of their time.

Adaptations Policy

We’ve created a new policy about making changes to homes that help customers live more comfortably. These changes are called “adaptations” and can be small or large.

The policy explains:

  • Who can get adaptations and how we decide

  • How adaptations are fitted

  • How we prioritise the work

Your feedback will help us make sure the policy is fair and easy to follow.

Download the Adaptations Policy Draft (this link opens a new tab)

Tell us what you think by taking the Adaptations Policy Survey (this link opens a tab and will take you away from our website)