Have your say on our latest policies

Your voice is the most important in helping us shape how we make decisions about your home and your community. 

Our Assets team have been working on new policies, and we want you to have your say. We value your opinion and would appreciate a few minutes of your time to tell us what you think of the policies.

The survey results will be used to ensure that our policies contain the right amount of information and are clear to understand.

Electrical Safety Policy

Our Electrical Safety Policy aims to make sure all people living in homes that are owned or managed by Regenda are safe. It covers the testing and maintenance of electrical installations and appliances in individual properties and communal areas. 

View the draft Electrical Safety Policy here: Electrical Safety Policy draft

Give your feedback on the survey here: Electrical Safety Policy Survey

Gas Safety Policy

Regenda is committed to providing a high-quality service in line with legislation, best practice and customer expectations. 

The aim of this policy is to ensure the safety of people in properties owned or managed by Regenda and that have gas heating installations including boilers, fires, flues and associated pipework. 

View the draft Gas Safety Policy here: Gas Safety Policy draft

Give your feedback on the survey here: Gas Safety Policy Survey

No Access Policy

This policy outlines Regenda’s approach to making arrangements to access a customer’s home to carry out responsive, planned and/or cyclical maintenance.

The No Access Policy details the action that Regenda will take where we are not given access to homes to carry out works or to carry out our housing management function.

View the draft No Access Policy here: No Access Policy draft

Give your feedback on the survey here: No Access Policy Survey

Temporary Accommodation Policy

There are some occasions when major works or improvements are required to a customers' home and due to the nature and/or extent of those works, the resident cannot stay in their home. In these circumstances, a resident is moved from their permanent home into alternative accommodation for the period whilst works are carried out. This is known as a “temporary accommodation.”

This Temporary Accommodation Policy outlines Regenda's approach to temporary accommodation.

View the draft Temporary Accommodation Policy here: Temporary Accommodation Policy draft

Give your feedback on the survey here: Temporary Accommodation Policy Survey

Tree Management Policy

It is Regenda's responsibility to keep the neighbourhoods and communal areas around the homes we own or manage clean and safe — working with our customers, other providers and public bodies.

The Tree Management Policy makes sure that Regenda considers who may be affected or at risk by trees planted in relevant neighbourhoods.

View the draft Tree Management Policy here: Tree Management Policy draft

Give your feedback on the survey here: Tree Management Policy Survey