Customer Voice opportunities

There are lots of ways you can get involved and have your voice heard. Our Customer Voice options give you the chance to influence decisions made about your housing services. 

We put customer voice at the heart of everything we do. Your opinions, feedback and comments help us shape our services so that we can deliver high-quality experiences that improve lives.

We've got a menu of options to suit your interests, so you can share your thoughts and ideas in a way that suits you. 

Sign up to our Customer Voice opportunities here

About you

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Why get involved?

Joining one of our groups offers you the chance to:   

  • Speak to us about your experience with us.

  • Have your say on our services and how we deliver them.

  • Strengthen the connection between the organisation and our residents.

  • Access training and conference opportunities.   

  • Develop transferable skills including communication, teamwork and analytical skills.

  • Enjoy perks and rewards for volunteering your time. 

  • Meet new people and make new friends.

Find out more about the different opportunities below.

Resident Voice Panel

Our Resident Voice Panel challenges and holds us to account! Panel members share their feedback with the Board and its committees to help prioritise and shape services.

For this role you will need to commit to at least 60 hours per year of activity related to the panel .  

Find out more here: Resident Voice Panel

Customer Feedback Panel

As a member, you'll be part of a group that conducts quality checks on customer complaint journeys. Your feedback will help us learn from complaints and make improvements.    

Editorial Panel

Are you passionate about clear communication? Our Editorial Panel is the perfect opportunity for you to get involved.  

As a member, you'll check that communication with residents is easy to read, written in plain English, and free from jargon.  

Scrutiny Panel

Our Scrutiny Panel takes a close look at how our services are performing , aiming to make things better for all residents . Acting as a 'critical friend,' you will provide helpful suggestions for improvement.  

Consultations and Feedback

This is your chance to share your views and have your say on housing services. We value your feedback and use it to improve. This can be a mixture of face-to-face or online meetings or simply completing a short survey .