Customer Voice opportunities

There are lots of ways you can share your views and help shape your housing services.

Your voice matters. Your feedback helps us make better decisions and improve the services you use every day.

We’ve got a range of options to suit your interests. Whether you want to take part from home or get more involved, you can choose what works best for you.

Sign up to our Customer Voice opportunities here

About you

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Why get involved?

Joining one of our groups gives you the chance to:

  • Talk to us about your experience
  • Share your views on our services and how we deliver them
  • Help us understand our residents more
  • Build your CV by taking part in training and events
  • Learn useful skills like teamwork, communication and problem-solving
  • Enjoy rewards for giving your time
  • Meet new people

Resident Voice Panel

Our Resident Voice Panel shares feedback directly with our Board and committees. Feedback from the panel holds us to account and helps us focus on what matters most to residents so we can improve the way we work.

The panel is made of Redwing and Regenda Homes residents from across North West England. 

As well as monitoring Regenda and Redwing’s Tenant Satisfaction Measures, the Resident Voice Panel also monitors performance key performance indicators. 

Panel members take part in around 60 hours of activity each year.

Find out more about this opportunity here: Resident Voice Panel (this link opens in the same tab)

Customer Feedback Panel

As a Customer Feedback Panel member, you’ll help us check how we handle customer complaints. Your feedback helps us learn from what went wrong and make things better.

Editorial Panel

If you care about plain English and clear messages, this panel is for you. As a Editorial Panel member, you’ll check that our letters, leaflets and other materials are easy to understand and free from jargon.

Scrutiny Groups

Help us review services and suggest improvements.

We run Scrutiny Groups throughout the year to look at how our services are doing. These groups act as a “critical friend” - offering honest feedback and helpful ideas to make things better for everyone.

Consultations and Feedback

This is your chance to tell us what you think about your housing services. We use your feedback to make things better.

You can take part in different ways, from short surveys to face-to-face or online meetings.