The Resident Voice Panel

The Resident Voice Panel is just one of the ways our customers can influence the way we work. The Panel exists to holds us to account and helps us deliver our Customer Voice Strategy.  

What does the RVP do?

  • Shares resident views with our Board and its committees to help us prioritise and shape services.
  • Monitors the performance of our complaints service.
  • Acts as a 'critical friend' by reviewing policies and strategies that directly impact services.
  • Provides feedback to make sure we're on track with The Regenda Group's Equality, Diversity, and Inclusion Strategy.
  • Identifies problems and provides feedback to help Regenda Homes and Redwing meet the expectations of our residents and regulators.
  • Monitors the Tenant Satisfaction Measures for Regenda Homes and Redwing - to do this the panel selects a series of key performance measures that they keep a close eye on. 

Who sits on the Resident Voice Panel?

  • The panel is made of three Redwing and nine Regenda Homes residents from across North West England.
  • The Executive Director of Customer Services chairs the panel, which is also championed by a Board Member, forming a direct route from the Residents Voice Panel to The Regenda Board. 

Meet the panel members.

"I feel more empowered as a tenant and feel a sense of satisfaction that I can contribute towards improving the service that tenants receive."

- Kelly, RVP member since 2022

Governance
The Resident Voice Panel is a part of the Regenda Group's Governance structure with its own terms of reference.

Senior managers will be responsible for reporting customer feedback performance, regulatory compliance and performance. The RVP reviews areas for scrutiny and monitors the outcomes and delivery of recommendations.