The Resident Voice Panel

The Resident Voice Panel is just one of the ways our customers can influence the way we work. The Panel exists to holds us to account and helps us deliver our Customer Voice Strategy.  

What does the RVP do?

  • Shares resident views with our Board and its committees to help us prioritise and shape services.
  • Monitors the performance of our complaints service.
  • Acts as a 'critical friend' by reviewing policies and strategies that directly impact services.
  • Provides feedback to make sure we're on track with The Regenda Group's Equality, Diversity, and Inclusion Strategy.
  • Identifies problems and provides feedback to help Regenda Homes and Redwing meet the expectations of our residents and regulators.
  • Monitors the Tenant Satisfaction Measures for Regenda Homes and Redwing - to do this the panel selects a series of key performance measures that they keep a close eye on. 

Who sits on the Resident Voice Panel?

  • The panel is made of three Redwing and nine Regenda Homes residents from across North West England.
  • The Panel is chaired by one of the resident members – Nigel.
  • There are direct links to the Board with the panel being part of our Governance structure. One Panel member has recently joined the Board and another Board member attends all meetings as Board Champion for customer centricity and the member responsible for complaints.   

Meet the panel members.

"I feel more empowered as a tenant and feel a sense of satisfaction that I can contribute towards improving the service that tenants receive."

- Kelly, RVP member since 2022 and Board member since 2025

Governance
The Resident Voice Panel is a part of the Regenda Group's Governance structure with its own terms of reference.

Senior managers will be responsible for reporting customer feedback performance, regulatory compliance and performance. The RVP reviews areas for scrutiny and monitors the outcomes and delivery of recommendations.

The image below shows how the Resident Voice Panel supports key strategies and feeds straight into the Board. 

This means that what our residents say goes straight to the top decision-makers. It helps make sure we really focus on our customers, follow our Group Corporate Plan, and stick to our Resident Engagement Strategy, which is how we work with and listen to residents.

A diagram showing how the Resident Voice Panel fits into the governance structure of The Regenda Group. The diagram illustrates how the Resident Voice Panel and the RAC support three key strategies and feed straight into the Board. This means that Regenda residents feed directly into the decision-making structure at the highest level.