Why do I need to tell you my name and contact information?
We are unable to investigate anonymous reports but please be assured that your details will remain confidential and we will never share your information without prior consent. We will use your details to contact you for more information and keep you updated on what we’re doing to help.
What happens after I’ve reported ASB?
We will contact you to discuss your report, let you know the next steps and tell you which officer will be dealing with your case within two working days.
The officer will support you throughout the investigation and work with you, your neighbours, the police and other agencies to put a stop to the anti-social behaviour.
If a resident doesn’t stop behaving in an anti-social way, we will enforce the tenancy agreement and any take appropriate legal action.
Anyone who feels their complaints about anti-social behaviour have not been properly investigated can now use Community Trigger to have their case reviewed.
Members of the public who feel their complaints about anti-social behaviour have not been properly investigated can now trigger a review using a new tool under the Anti-social Behaviour, Crime and Policing Bill.
The tool, known as Community Trigger, gives the public the right to request a case review if:
• An individual has complained to the council, police or housing association about three incidents in the last six months and consider no action has been taken.
• Five individuals in the local community have complained separately to the council, police or housing association in the last six months about similar incidents of anti-social behaviour and consider no action has been taken.
• An individual has complained to the council, police or housing association about a hate crime once in the last six months and consider no action has been taken.
Community Trigger does not replace existing council, police, or housing association procedures, and should not be used to initially report anti-social behaviour.
To use Community Trigger, contact your Local Authority.