Safeguarding - Staying safe

At Regenda, keeping our customers safe is very important. We believe everyone should feel safe in their home and community, without fear or abuse.

Let us know if you're not safe

There are a few ways to let us know if you, or someone you know, is at risk of abuse or harm. You can:

For criminal behaviour, including threats or violence, call the police on    999    in an emergency or    101    for non-emergencies.

What is safeguarding?

Keeping people safe from harm is called safeguarding. This includes children, young people and adults who may be at risk. 

We support people who may be at risk of abuse or neglect. To do this, we look out for signs that something might be wrong. We treat everyone with dignity and respect, listen to their views, and help them make their own choices. This helps people live as safely as possible.

  • Abuse means treating someone badly.
  • Neglect means not giving someone the care they need.

Abuse or neglect can happen once or many times. It can be done on purpose or by mistake. Sometimes, it is also a crime. Anyone can cause harm - a partner, friend, neighbour, carer, another customer, someone in a position of trust, or even a stranger.

If you think someone is in danger or needs urgent medical help, call  999  straight away and speak to the emergency services.

Support to stay safe in Merseyside

Includes Early Help, child protection, adult safeguarding contacts, hate crime reporting, child exploitation services, and young carer support. All links below are to other websites and will open in a new window. 

 

Liverpool

 

Sefton

  • Children: Use the Children’s Help and Advice Team (CHAT) at 0151 934 4013 (Monday-Friday) or 0151 934 3555 for out-of-hours emergencies. Visit the Sefton Safeguarding Children Partnership for guidance.
  • Domestic Abuse: Specialized support is available through the Sefton Women's and Children's Aid (SWACA) or the local helpline at 0151 394 1400. 

 

Wirral

  • Children: Report risks to the Integrated Front Door at 0151 606 2008 (9 am-5 pm) or 0151 677 6557 for out-of-hours support. Resources for parents are available at the Wirral Safeguarding Children Partnership. 

 

Knowsley

  • Children: Contact the Multi-Agency Safeguarding Hub (MASH) at 0151 443 2600. The Knowsley Council safeguarding page offers direct advice for children and families. 

 

St Helens

Support to stay safe in Cheshire

Includes Early Help teams, children’s centres, and safeguarding referral routes. All links below are to another website and will open in a new tab.

 

Cheshire West and Chester

 

Cheshire East

  • Children: Contact the Cheshire East Consultation Service (ChECS) at 0300 123 5012 (Option 3) during office hours. For emergencies at night or weekends, call the Emergency Duty Team at 0300 123 5022.
  • Adults: Report concerns to the Adult Social Care Team at 0300 123 5010. Secure emails can be sent to lsab@cheshireeast.gov.uk by authorized professionals.

 

Wider Cheshire Area

  • Halton: Safeguarding is handled by the Halton Safeguarding Children Partnership and the Halton Safeguarding Adults Board.
  • Warrington: Report concerns via the Warrington Safeguarding Partnerships or contact the MASH Team at 01925 443400

Safeguarding is everyone’s responsibility - if something doesn’t feel right, please reach out.

Support to stay safe in Greater Manchester

Includes Early Help teams, children’s centres, and safeguarding referral routes. All links below are to another website and will open in a new tab.

If you are worried about the safety or welfare of a child or an adult in Manchester, you should contact the Manchester Contact Centre. This is the official gateway for all safeguarding referrals in the city.  

Support to stay safe in Lancashire

Includes Early Help teams, children’s centres, and safeguarding referral routes. All links below are to another website and will open in a new tab.

Children:
Report concerns to Lancashire Children’s Social Care: 0300 123 6720
Out‑of‑hours: 0300 123 6722
Early Help information: https://www.lancashire.gov.uk/children-education-families/early-help/
Lancashire Safeguarding Children Partnership (LSCP): https://www.lancashiresafeguarding.org.uk/

Adults:
Report concerns to Adult Social Care: 0300 123 6720
Lancashire Safeguarding Adults Board (LSAB): https://www.lancashiresafeguarding.org.uk/lsab/ 

 

Blackpool

Children:
Blackpool Children’s Services: 01253 477299
Out‑of‑hours: 01253 477600
Blackpool Family Hubs: https://www.blackpool.gov.uk/Residents/Supporting-children-and-families/Family-Hubs/Family-Hubs.aspx 
Blackpool Safeguarding Children Board: https://www.blackpoolsafeguarding.com/ 

Adults:
Adult Social Care: 01253 477592
Safeguarding Adults: https://www.blackpoolsafeguardingadultsteam.com/ 

Safeguarding National Support

  • Immediate Danger

    • Emergency Services: Call 999 for the Police or an ambulance.
    • Silent Help (Mobile): If you cannot speak, dial 999 and then press 55 to be transferred to the police. 

    Child Safeguarding (Under 18)

    • Childline: Free, confidential 24-hour support for children and young people. Call 0800 1111.
    • NSPCC Helpline: For adults concerned about a child's safety or welfare. Call 0808 800 5000 or email help@nspcc.org.uk.
    • CEOP (National Crime Agency): Report online sexual abuse or concerning communication with a child.
    • Missing People: Support for those who have run away or are missing. Call or text 116 000. 

    Adult Safeguarding

    • Hourglass (Action on Elder Abuse): Specialist support for the abuse of older people. Call 0808 808 8141.
    • Ann Craft Trust: Expert advice on safeguarding adults at risk and disabled children.
    • Care Quality Commission (CQC): Report concerns about the standard of care in hospitals or care homes at 03000 616161.