Domestic abuse

We understand that domestic abuse can often be very complex and can affect individuals and families in different ways. We work closely with specialist agencies to ensure the support provided is appropriate and meets the needs of our customers.

We work with adult and children’s services, mental health services, schools, youth services, youth offending teams, probation, and drug/alcohol agencies.

We offer a person centred service to fully address any underlying issues, such as money concerns and debts. Our officers are fully aware of the need for sensitivity, confidentiality and, where requested, anonymity.

Regenda has signed up to the ‘Make a Stand’ pledge to tackle domestic abuse. This pledge encourages the housing sector, in partnership with the Domestic Abuse Housing Alliance and Women’s Aid, to make specific commitments and actions to provide support to people affected by domestic abuse.

We have a Liverpool-based domestic abuse charity, Centre 56, within our Group of companies. Centre 56 provides childcare, information and support for women and children who have suffered or are at risk of domestic abuse or a crisis situation. 

There are various ways you can report domestic abuse to us:

  • Talk to a member of Regenda staff.
  • Call our Customer Service Centre on 0344 736 0066
  • Write to us at Regenda Group Safeguarding Team, Commutation Plaza, 1 Commutation Row, Liverpool L3 8QF
  • Contact our officers via direct message on our Facebook or Twitter page. (These are only monitored within office hours).

There are also a number of agencies who can provide help and support including:

Call: 999 (for emergencies) or 101


Call: 116 123 (24 hours)

Childline (helpline for children in trouble or danger)

Call: 0800 1111 (24 hours)

Counselling Directory (a confidential service helping people search for additional support)

National Domestic Violence Helpline (England)
Call: 0808 2000 247 (24 hours)

Victim and witness support
Call: 01204 399736 (10am-4pm, Monday-Friday)

Does that Sit Right with You? (useful resources that can help you with support) -

The National Centre for Domestic Violence (NCDV)0844 8044 999 or Freephone 0800 970 2070 Provides free, fast emergency injunction service to victims of domestic violence regardless of circumstances.

Respect – (Helpline for people concerned about their behaviour) 0808 802 4040 or (Helpline for men experiencing domestic abuse) 0808 801 0327 A UK membership organisation for work with domestic violence perpetrators, male victims of domestic violence and young people’s violence in close relationships.

Women’s Aid

Women's Aid is the key national charity working to end domestic violence against women and children. We support a network of over 300 dedicated specialist domestic violence services across the UK.
Click here to visit the Women's Aid website.

Women’s Aid: The Survivor's Handbook A range of online services, which include the Survivors’ Forum and The Hideout and National Domestic Violence Helpline.

This is available in 11 other languages and audio version.
Click here to view the Women's Aid Survivors Handbook.

Rights of Women - for advice on family law, criminal law and
immigration and asylum law

In an emergency always call 999. Non-emergency 101

For further information, email us at: