Help in a Crisis

Immediate Emergency Help

• Emergency Services (Life at risk): Call 999 or go to A&E immediately.
• Mental Health Crisis (Urgent, not 999): Call 111 and select the mental health option (Option 2) to speak to a trained professional 24/7.
• Samaritans: Call 116 123 for free, 24/7 emotional support.
• Shout Crisis Text Line: Text "SHOUT" to 85258 for 24/7 text support. 

Crisis Helplines

• CALM (Campaign Against Living Miserably): 0800 58 58 58 (5pm - midnight daily).
• Papyrus HOPELINE247 (Under 35s): 0800 068 4141 / Text 07860 039967 (24/7).
• SANEline (Mental Health Support): 0300 304 7000 (4pm-10pm daily).
• Childline: 0800 1111 (For children and young people).
• Switchboard LGBT+: 0800 0119 100 (10am-10pm daily). 

Emergency Shelter & Housing Support

• Shelter Emergency Helpline: 0808 800 4444 (9am-6pm, Mon-Fri).
• Local Council: If you are homeless or threatened with homelessness, your local council has a legal duty to help.
• Refuge (Domestic Abuse): 0808 2000 247 (24/7). 

Other Support

• Food Banks (Trussell Trust): 0808 208 2138 (Free, 9am-5pm, Mon-Fri).
• Debt Advice (Citizens Advice): 0808 223 1133

 

Crisis support

Greater Manchester Mental Health (GMMH) Crisis Care: 24/7 helpline 0800 953 0110.

• Listening Lounge: 1:1, support for emotional distress (1-3 PM, Mon-Fri).
• Community Crisis Response (North Manchester): 7 days a week, 8:30 AM - 10:00 PM (0161 667 3292).
• Manchester Mind: Urgent support options and local advice.
• Kooth: Online mental health support for young people (11-18). 

 

Crisis cafes

Crisis Cafes are an alternative to A&E and provide a listening ear, a safe space, crisis and recovery interventions and referrals to ongoing support services. Crisis cafes offer support in areas like:

• Debt advice, benefits and welfare services
• Domestic violence support
• Access to housing and homeless prevention services
• Substance misuse and addiction support
• Health, wellbeing and counselling services
• Access to peer support worker for additional, follow up support.

 

In Greater Manchester, your Crisis Cafes are:

Bolton: Bolton Listening Lounge (+18)

Telephone: 01204 917739

Email: boltonll@family-action.org.uk

Opening times: 3pm-10pm, every day of the week, (inc weekends and bank holidays)

Address: YMCA BOLTON, 125 Deansgate, Bolton, BL1 1HA

Please call or email ahead of visiting.

 

Manchester: No. 93 Crisis Café (18+)

Telephone: 0161 271 0339

Alternative Telephone: 07778012838

Email: GMMHCrisisCafe@gmmh.nhs.uk

Opening times: Monday to Friday, 6.30pm-1am (inc Bank Holidays)

Saturday and Sunday, 3pm-1am

Address: No.93 Harpurhey Wellbeing Centre, 93 Church Lane, M9 5BG

Please call or email ahead of visiting.

 

Stockport: Open Door (+18)

Telephone: 0161 549 9717

Email: opendoorstockport@makingspace.co.uk

Opening times: Monday to Friday, 10am-5:30pm

Saturday to Sunday, 12pm-5pm

Address: Progress House,35A Adswood Lane, Stockport, SK26RE

 

Tameside: Safe Tameside (18+)

Telephone: 01614 706104

Opening times: Monday to Friday 1pm-8pm.

Address: The Anthony Seddon Centre, 12 George Street, Ashton-under-Lyne, OL6 6AQ

Opening times: Saturday 10am-3pm

Address: Finding Rainbows Charity, 9 Fletcher Street, Ashton under Lyne, OL6 6BY

Offers a drop-in service (until 7pm)

 

Wigan and Leigh: Crisis Harbour (+16)

Opening times: Thursdays and Fridays 3pm-11pm,

Saturdays 12pm-6pm, Sundays 3pm-11pm

Address: 6-8 George Street, Atherton, M46 0EL

Crisis support

• Cheshire & Wirral Partnership (CWP) NHS Trust: 24/7 urgent help via 111 (Option 2).
• Crewecial Crisis Cafe: Safe space for emotional distress. 

 

Crisis Cafes

Crisis Cafes are an alternative to A&E and provide a listening ear, a safe space, crisis and recovery interventions and referrals to ongoing support services. Crisis cafes offer support in areas like:

• Debt advice, benefits and welfare services
• Domestic violence support
• Access to housing and homeless prevention services
• Substance misuse and addiction support
• Health, wellbeing and counselling services
• Access to peer support worker for additional, follow up support.

In Cheshire, your Crisis Cafes are:

Chester: Café 71 (18+)
Telephone:01244 393139
Email: enquiries.chester@spiderproject.org.uk
Opening times, from 10am-10pm.
Address: 71-77 St Anne Street, Chester CH1 2NR

Crewe: Crewecial (18+)
Telephone: 07587 507281
Email: crewecial@isl-uk.org
Opening times: from 1pm-10pm, every day of the week.
Address: 3 Partridge Close, Flat 2, Dunwoody Way, CW1 3TQ

Macclesfield: Weston Hub (18+)
Telephone: 01625 440700
Opening times: 10am-10pm, every day of the week
Address: The Weston Centre, Earlsway, Macclesfield,
SK11 8RL

Crisis support

• Mersey Care NHS Foundation Trust: 24/7 crisis support via NHS 111.
• Crisis Cafes (Liverpool & Sefton): Safe spaces for mental health support, including Liverpool Light (0300 323 0197) and Sefton Crisis Cafe (01744 20032).
• Crisis Skylight Merseyside: Support for homelessness and related crises (0151 218 7000, 9:00 AM - 4:30 PM, Mon-Fri).
• Careline (Out of Hours): 0151 233 3800.
• Cheshire & Wirral Partnership (CWP) NHS Trust: 24/7 urgent help via 111 (Option 2).

Crisis cafes

Crisis Cafes are an alternative to A&E and provide a listening ear, a safe space, crisis and recovery interventions and referrals to ongoing support services. Crisis cafes offer support in areas like:

• Debt advice, benefits and welfare services
• Domestic violence support
• Access to housing and homeless prevention services
• Substance misuse and addiction support
• Health, wellbeing and counselling services
• Establishing a safety plan
• Access to peer support worker for additional, follow up support.

In Merseyside, your Crisis Cafes are:

Liverpool/ Sefton: Liverpool Light (18+)

Email: Liverpool.light@creativesupport.org.uk

Opening times: from 6pm-1am, Monday to Sunday

Address: 181-185 London Road, Liverpool, L3 8JG.

 

Runcorn: Mental Health Matters (18+)

Opening times: from 6pm-9pm, Wednesday

Address: Castlefields Community Centre, Village Square, Castlefields, Runcorn, WA7 2ST.

 

Runcorn: Mental Health Matters Second Site (18+)

Opening times: from 6pm-12 midnight, Thursday (including bank holidays)

Address: St Michaels and All Angels Church, Greenway Road, Runcorn, WA7 5BS. 

 

Southport: Sefton CVS (18+)

Telephone: 0300 323 0197

Email: crisiscafe@seftoncvs.org.uk

Opening times: from 5pm-11pm, Friday to Sunday

Address: Alchemy, 3 Mornington Rd, Southport, PR9 0TS.

 

St Helens: Hope House (18+)

Phone: 01744 20032

Email: Info@hopecentre.org.uk

Website: Hopecentre.org.uk

Opening times: from 4pm-12 midnight, seven days per week

Address: Hope House, 110 Crab Street, WA10 2DJ.

 

Warrington: Mental Health Matters (18+)

Phone: 07484 061 684, from 6pm-11pm 

Email: mhm-no2.warringtonandhalton@nhs.net

Opening times: from 6pm-12 midnight, Monday, Wednesday, Friday, Saturday, Sunday

Address: Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG. 

 

Widnes: Mental Health Matters (18+)

Opening times: from 6pm-12 midnight, Tuesday

Address: St Paul's Church, Victoria Square, Widnes, WA8 7QU.

 

Birkenhead: Compañeros (+18)

Telephone:0151 488 8135

Email: enquiries.comp@spiderproject.org.uk

Opening times: 10am-10pm, every day of the week, but last entry is at 8.30pm each day

Address: 2a Price Street, Birkenhead, CH41 6JN