Support in Merseyside

Crisis support

• Mersey Care NHS Foundation Trust: 24/7 crisis support via NHS 111.
• Crisis Cafes (Liverpool & Sefton): Safe spaces for mental health support, including Liverpool Light (0300 323 0197) and Sefton Crisis Cafe (01744 20032).
• Crisis Skylight Merseyside: Support for homelessness and related crises (0151 218 7000, 9:00 AM - 4:30 PM, Mon-Fri).
• Careline (Out of Hours): 0151 233 3800.
• Cheshire & Wirral Partnership (CWP) NHS Trust: 24/7 urgent help via 111 (Option 2).

Crisis cafes

Crisis Cafes are an alternative to A&E and provide a listening ear, a safe space, crisis and recovery interventions and referrals to ongoing support services. Crisis cafes offer support in areas like:

• Debt advice, benefits and welfare services
• Domestic violence support
• Access to housing and homeless prevention services
• Substance misuse and addiction support
• Health, wellbeing and counselling services
• Establishing a safety plan
• Access to peer support worker for additional, follow up support.

In Merseyside, your Crisis Cafes are:

Liverpool/ Sefton: Liverpool Light (18+)

Email: Liverpool.light@creativesupport.org.uk

Opening times: from 6pm-1am, Monday to Sunday

Address: 181-185 London Road, Liverpool, L3 8JG.

 

Runcorn: Mental Health Matters (18+)

Opening times: from 6pm-9pm, Wednesday

Address: Castlefields Community Centre, Village Square, Castlefields, Runcorn, WA7 2ST.

 

Runcorn: Mental Health Matters Second Site (18+)

Opening times: from 6pm-12 midnight, Thursday (including bank holidays)

Address: St Michaels and All Angels Church, Greenway Road, Runcorn, WA7 5BS. 

 

Southport: Sefton CVS (18+)

Telephone: 0300 323 0197

Email: crisiscafe@seftoncvs.org.uk

Opening times: from 5pm-11pm, Friday to Sunday

Address: Alchemy, 3 Mornington Rd, Southport, PR9 0TS.

 

St Helens: Hope House (18+)

Phone: 01744 20032

Email: Info@hopecentre.org.uk

Website: Hopecentre.org.uk

Opening times: from 4pm-12 midnight, seven days per week

Address: Hope House, 110 Crab Street, WA10 2DJ.

 

Warrington: Mental Health Matters (18+)

Phone: 07484 061 684, from 6pm-11pm 

Email: mhm-no2.warringtonandhalton@nhs.net

Opening times: from 6pm-12 midnight, Monday, Wednesday, Friday, Saturday, Sunday

Address: Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG. 

 

Widnes: Mental Health Matters (18+)

Opening times: from 6pm-12 midnight, Tuesday

Address: St Paul's Church, Victoria Square, Widnes, WA8 7QU.

 

Birkenhead: Compañeros (+18)

Telephone:0151 488 8135

Email: enquiries.comp@spiderproject.org.uk

Opening times: 10am-10pm, every day of the week, but last entry is at 8.30pm each day

Address: 2a Price Street, Birkenhead, CH41 6JN

ASB support is available through local Community Safety Partnerships and council ASB teams in Liverpool, Sefton, Wirral, St Helens, and Knowsley.

Liverpool City Council - Report anti-social behaviour (this is a link to a new website).

Sefton Council - Anti-social behaviour (this is a link to a new website).

Wirral Council - Report anti-social behaviour (this is a link to a new website).

St Helens Council - Anti-social behaviour (this is a link to a new website)

Knowsley Council - Anti-social behaviour (this is a link to a new website).

If you are experiencing ASB please let us know.

Report it here. (This link will open in a new window.)

Liverpool City Council -   0151 233 3001.   How to report a crime (this is a link to a new website).

Sefton Council - Report an incident (this is a link to a new website).

St Helens Council - Report a hate crime (this is a link to a new website).

Wirral Council - What is a hate crime? How to report it (this is a link to a new website).

West Lancashire Council -  What is hate crime & reporting (this is a link to a new website).

Anthony Walker Foundation - Combatting racism and hate crime to build strong, safer communities (this is a link to a new website).

Victim Care Merseyside -  Call: 0808 175 3080.  Request support online (this is a link to a new website).

Daisy Inclusive -  Helping disabled and vulnerable people reach their true potential. Get support (this is a link to a new website).

If you are experiencing hate behaviour please let us know. Report hate behaviour, here.

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Centre 56: Support for women and families experiencing domestic abuse or crisis.

Visit Centre 56's website (this link will open in a new window)

0151 727 1355

Liverpool Domestic Abuse Service: Wide support including refuge spaces.

Visit Liverpool domestic abuse service website (this link will open in a new window)

0800 084 2744

Merseyside Domestic Violence Service: Support for anyone experiencing domestic abuse.

Visit MDVS Website (this link will open in a new window)

07802 722703

Paul Lavelle Foundation: Support for men experiencing domestic abuse.

Visit the Paul Lavelle Foundation website (this link will open in a new window)

0151 651 3777

If you are experiencing domestic abuse please let us know. Report it, here. 

Includes Early Help, child protection, adult safeguarding contacts, hate crime reporting, child exploitation services, and young carer support. All links below are to other websites and will open in a new window. 

 

Liverpool

• Children: Report concerns to Careline at 0151 233 3700. The Liverpool Safeguarding Children Partnership (LSCP) provides further resources for families.
• Adults: Contact Adult Services Careline at 0151 233 3800 for urgent concerns. Referrals can also be made via the Liverpool Safeguarding Adults Board (LSAB). 

 

Sefton

• Children: Use the Children’s Help and Advice Team (CHAT) at 0151 934 4013 (Monday-Friday) or 0151 934 3555 for out-of-hours emergencies. Visit the Sefton Safeguarding Children Partnership for guidance.
• Domestic Abuse: Specialized support is available through the Sefton Women's and Children's Aid (SWACA) or the local helpline at 0151 394 1400. 

 

Wirral

• Children: Report risks to the Integrated Front Door at 0151 606 2008 (9 am-5 pm) or 0151 677 6557 for out-of-hours support. Resources for parents are available at the Wirral Safeguarding Children Partnership. 

 

Knowsley

• Children: Contact the Multi-Agency Safeguarding Hub (MASH) at 0151 443 2600. The Knowsley Council safeguarding page offers direct advice for children and families. 

 

St Helens

• Adults: The St Helens Safeguarding Adults Board coordinates protection for adults at risk. 

• Liverpool - Full List of Foodbanks (this link will open in a new window)
• Feeding Liverpool: Local food support initiatives (this link will open in a new window)
• Liverpool Household Support Fund - Liverpool City Council (this link will open in a new window)
• Sefton Household Support Fund - Sefton Council (this link will open in a new window)
• St Helens Household Support Fund - St Helens Borough Council (this link will open in a new window) 
• Wirral Household Support Fund - Wirral Council (this link will open in a new window)
• Liverpool Citizens Support Scheme: Offers urgent needs awards for food and necessities via vouchers. Apply by calling 0800 456 1523.
• Liverpool Community Grocery (this link will open in a new window)

• Love Wavertree CIC: Offers pre-loved uniform recycling and support for families in the local Liverpool area.
• Wirral FUSS (Free Uniforms for Schools): Provides free uniforms to any family in the Wirral area, regardless of income, with no questions asked.
• Help with school clothing costs - Lancashire County Council (this link will open in a new window)