Broadband social tariffs

Staying connected is important. Whether it's for work, school, staying in touch with loved ones, or managing day‑to‑day tasks online. If you're struggling with broadband costs, there are national schemes and local organisations that can help.

You might be able to get cheaper broadband or phone services by accessing certain benefits, such as:

  • Universal Credit
  • Jobseeker’s Allowance
  • Housing Benefit
  • Disability Allowance
  • Personal Independence Payment

Regenda does not provide direct broadband support, but our Income Team can:

  • Help you understand social tariff options
  • Signpost you to low‑cost broadband schemes
  • Refer you to local digital inclusion projects where available

Many broadband companies offer special prices called  social tariffs. These give you the same service as other customers, but at a lower cost. For a full list of broadband and phone social tariffs, visit  www.ofcom.org.uk/social-tariffs   (this link will open a new tab).

I don’t have broadband at home. Can I get internet access for free?

If you do not have broadband at home, there are still ways to get online:

  • Public Wi-Fi hotspots
    Many cafés, pubs, shops, restaurants and supermarkets offer free Wi-Fi. You might need to buy a drink or snack, but lots of places let you connect without paying.

  • Library computers
    Public libraries have computers and free Wi-Fi that anyone can use. Find your local library here (this link will open in a new tab).

Free mobile SIM cards

You might be able to get a free SIM card with mobile data through the  National Databank. This is run by  Good Things Foundation  and supported by  Digital Inclusion Hubs  across the UK. Find out more on the Good Things Foundation website (this will take you to a new page).

Who can get a free SIM card?

You may be eligible if:

  • You are 18 or older and from a low-income household
  • AND/OR do not have internet access at home
  • AND/OR do not have internet access when you are out and about
  • AND/OR cannot afford a monthly phone contract or top-up

Depending on your needs and what is available, you may get a SIM card from  O2,  Vodafone, or  Three. Each provider offers different packages.

How to get a free SIM card

  • Find your nearest Digital Inclusion Hub on the Good Things Foundation website (this will take you to a new page).
  • Visit your local library or an O2 store and ask for a National Databank SIM
  • Bring photo ID, such as a passport or driving licence, and your mobile phone

You can find more help on using your SIM card on the Good Things Foundation website (this will take you to a new page).

Phone and broadband deals

Some broadband and phone companies offer cheaper deals for people who get certain benefits. Ofcom has a list of these deals.

Visit the  Ofcom website to find out where you can get these deals. 

Contact our Income Team

We know it can be difficult to know where to turn if you’re worried about money. But there is a lot of support available. Our Income Team can provide advice and support and may be able to access additional benefits for you.

There are lots of way to contact our income team:

Email:
info@regenda.org.uk

Call:
0344 7360 066 and ask to speak to a member of the Income Team.

We can call you:
You can request a call back from our Income Team by filling in our online form. A member of our Income Team will call you back within 5 working days.

Request a call back