Regenda service promises
In 2015, we gave a commitment to you that residents would become more influential in helping us shape and improve our services.
Following feedback from over 350 residents, we have worked with you to develop a new set of Regenda Service Promises. You can view these promises below.
These promises will be monitored by residents who have been selected to be trained as customer inspectors and mystery shoppers. They will be responsible for making sure that we are delivering the standards outlined in the Service Promises.