Regenda service promises

Our commitment is to allow our residents to be influential in helping Regenda Homes shape and improve our services.

Following feedback from over 350 residents, we worked with our residents to develop a set of Regenda Service Promises. Our promises will be reviewed by residents every 3 years. Following a focus group a new set of promises was developed in March 2018. 

These promises will be monitored by residents who have been selected to be trained as customer inspectors and mystery shoppers. They will be responsible for making sure that we are delivering the standards outlined in the Service Promises. 

View our current Regenda Service Promises Poster 2021-2022.pdf [pdf] 113KB

our Service promises