Our performance
Our performance
We want to make it easy for you to see how we are performing against our corporate objectives and against other similar sized housing associations in our region. In this section, you will find our financial statements, latest annual report and our Value for Money statement.
Performance reports
Read our latest annual report, which details our performance in 2022/23 (this will open a new window) - Read our Annual Report 2022/23
Environmental, Social and Governance Report - Read our ESG report 2023
Financial statements
Take a look at our financial statements for each of the Regenda Group's businesses.
Financial statement for Regenda (this will open a new window)
Financial statement for Redwing (this will open a new window)
Complaints performance
Take a look at our 2022/2023 Customer feedback Complaints and Compliments poster which details our performance on complaints for the most recent period:
Complaints Performance 2022/2023
Customer Feedback Complaints Performance Q3
Value for money
To find out how we're performing against our regulators value for money metrics, download our Value for Money Summary Statement-2022/23 (this will open a new window)
Tenant Satisfaction Measures
The Regulator of Social Housing has created a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services.
They have introduced a set of tenant satisfaction measures (TSMs) that social housing landlords must report on.
You will be able to use these measures to understand how well your landlord is performing. They will also give the Regulator an idea of which landlords need to improve.
Download here: Regenda Homes -Tenant Satisfaction Measures
Resident Voice Panel - Key Performance Indicators
As well as monitoring Regenda and Redwing’s Tenant Satisfaction Measures, the Resident Voice Panel also monitor performance key performance indicators.
The measures change during the year, to ensure Regenda are reporting on the areas that are relevant to not only internal but external factors.
Download here: Resident Voice Panel - Year to Date Key Performance Indicators
Anti-social behaviour
Everyone has the right to peacefully enjoy their home and feel safe in their neighbourhood.
We take reports of anti-social behaviour very seriously and have a specialised team who investigate each case that is reported to us.
Residents who behave in an anti-social way are breaching their tenancy agreement and risk being evicted from their home.
You can read our latest ASB performance here: Regenda Homes - Anti-Social Behaviour-Poster April to September performance
Send us feedback
We welcome your views and opinions. We use your feedback to understand what we are getting right, what we are getting wrong and where we can improve.
Send us Feedback