Page 3 - 25865A Regenda Broadsheet AW 2017 8pp v7

belong | T here’s no place l ike h ome 3

A l d e r p r o v i n g t o b e

aninstant s u c c e ss

Earlier t his y ear, we added a L iverpool-based
training a nd apprenticeship company t o o ur Lauren Bowen f rom W avertree was o ne of the first p eople t o b e
a t R edwing
offered an Alder traineeship. S he recently joined the t eam
growing Group, which w ill help us to provide Living w here she w as worked as Business Administration trainee.
even more training o pportunities to our Lauren said: “I started m y p lacement a t t he end o f O ctober and I
residents. am really enjoying it.
“I was o ffered a n umber o f p lacements b utworking a t R edwing
Established f or over 2 0 y ears, A lder Training i s o ne of the N orth Living appealed t o m e t hemost as I a m r eally interested in
West’s leading h ealth and s ocial c are t raining p roviders. housing a nd property.
Alder offers a r ange of apprenticeship and t raining q ualifications “The main advantage o f a t raineeship is itallows me to learn as I
in health and s ocial c are, dental n ursing, c hildcare and b usiness go along, c omplimentingmy classroom b ased study.
administration.
“I am really looking forward t o g etting more involved into the
Providing o n t he job t raining, the c hance to earn a s alary a nd day t o d ay tasks a t R edwingLiving a nd finding o ut more about
progress quickly in your chosen career, a pprenticeships a re an the b usiness.”
increasingly popular a lternative to traditional education r outes a nd Cathy C orkish, S ales Manager a t R edwing L iving, said:“From m y
the g rowing d ebts of university.
perspective it is really great t o h ave L auren joinus on her
A r ecent s urvey b y t he Education a nd Skills F unding A gency f ound placement i n R edwing Living.
that 9 2% of students would r ecommend Alder Training. W ith a “We a replanning an exciting training p rogramme t o incorporate a ll aspects o f t he sales a nd lettings
proven track record of results, A lder currently p rovides t raining t o team to give her a s m uch e xperience a s p ossible. A s L auren is still unsure where s he wants t o t ake h er
more than 900 students a cross t he region and h as excellent l inks career, w e w ill work with her t o i dentify a reas of the b usiness s he is interested in and i ncorporate these
with local e mployers from across the h ealth and s ocial c are s ector.
in to her t raining d uring h er placement.
If you a re interested in finding m ore a bout Alder Training or the “In h er first w eek with Redwing L iving, Lauren has a lready s hadowedourLettings Adviser o n v iewings
range of apprenticeship opportunities they have available, please and r eally enjoyed t hat a spectof the r ole. W e a re now f ollowing this up with further t raining i n t his a rea.”
contact 0151 2500264 or visit www.aldertraining.co.uk

Help us to improve Transformingour

our s ervices!

Fancy t rying s omethingnewandmeetingnew r e pairs s ervice
people? W ouldyoulike t o d evelopyour s kills W e knowthatit’snot r ocket
and e xperience i n c ommunication, a nalytical science – w hen y ouneeda r epair
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Y o u’vetolduswhat’simportant
If yes, then we would l ove y ou to join our C ustomer F eedback Panel, b ecome a c ustomer toyou,we’ve l istened a ndwillbe
inspector o r m ystery shopper!
usingyourfeedbacktomakeour
As a m ember o f o ur Customer Feedback P anel you w ould help to review our c ustomer
complaints, looking a nd what we have done t o a ddress any p roblems a nd have a s ay in repairs s erviceevenbetter!
how w e c an make things better.
We’re r eviewing t he service we currently offer - f rom t he way y ou contact u s a nd
As a customer inspector, y ou would c heck that w e a re keeping our s ervice promises, the w ay we contact y ou, t o t he way w e c omplete y our r epairs. W e a re also looking
which c an be found o n o ur website a t www.regenda.org.uk/our-promises-to-you. Y our at the w ay we carry o ut repairs i n e mpty homes.
inspection m ight include c hecking r epairs have been c arried out, inspecting communal
areas, or talking to residents t o f ind o ut about t heir experiences. We have already m ade s ome b ig changes t o t he way w e w ork – o ur staff are b etter
trained and w e a re making sure t hat t he right person provides you w ith the r epair
As a mystery s hopper, y ou would a lso c heck we are k eeping our s ervice promises, b ut you n eed.
you w ould do it from the c omfort of your own h ome. Each t ime y ou use a R egenda
service or contact u s, you c an fill in a f orm t hat t ells us about y our e xperience. We’re n ot stopping t here though. W e w ant t o m ake t hings e ven e asier f or you b y
looking a t e very area of the s ervice, i ncluding t he way y ou report a r epair, how w e
John and D avid are t wo of our c ustomer i nspectors in the W yre a rea w ho have been keep you u p t o d ate, and i mproving t he overall quality o f r epair w orks.
helping u s s ince 2015.
We’ll b e m aking l ots o f c hanges i n 2 018 a nd we’ll k eep y ou informed of our
John said: “I findit interesting a nd enjoy i t. I f eelI h ave a p ositive input o n t heday t o progress. I t’s a n e xciting time, a nd we hope that y ou’ll s oon s ee improvements t o
day r unning of the s chemes”.
the w ay we deliver y our r epairs!
David s aid: “I enjoy v olunteering a nd helping the c ommunity, i t k eeps me busy!”
If you’d l ike t o g et involved to help us improve our r epairs service, call us on
To join our C ustomer F eedback Panel, b ecome a c ustomer i nspector o r m ystery 0344 7360066 and a sk to speak w ith Sarah Holt, R esident E ngagement Officer.
shopper, please contact S arah Holt or Amanda W ait o n 0344 7360066. Alternatively, email u s a t promises@regenda.co.uk