Page 5 - 25865A Regenda Broadsheet AW 2017 8pp v7

belong | T here’s no place l ike h ome 5

W e put o ur customers at the h eart of everything we W e ’ve a chieved a l ot over the p ast y ear but t here’s
do, a nd want to provide outstanding s ervices t hat more we want to do, a nd we’ll c ontinue to work
offer value for m oney. P roviding v alue for m oney is with you t o m ake o ur services e ven b etter.
important t o u s, and w e u se our p rofits t o i mprove t he
lives o f o ur residents a nd the c ommunities in which If you’d l ike t o fi nd out m ore a bout our w ork i n
you l ive. 2016/17 , you c an read our f ull V a lue for M oney
Statement and A nnual Report at www.regenda.org.uk

Our communities Our homes

Wesupport o urcustomersand h elp t hem r ealisetheirfullpotential,toensure t hat We manage We spent
theyhavethe b est p ossiblequalityoflife i n h ealthy , safe,prosperous a nd
sustainablecommunities. 12,929 £18.5 million
83% £200,0 00 homes a cross t he on maintaining a nd
improving o ur homes
North West
residents invested into regeneration
satisfied with their activities, i ncluding We developed
neighbourhood supporting p eople i nto
employment and t raining 102
Our Regeneration Team focuses o n d elivering p ositive o utcomes f or residents
and e mbedding i nnovative approaches, which p ut residents a t t he centre of properties
services p rovided.
144 3 10 167 £ We installed We sold/demolished

residents business s tart-ups young p eople new r esident 383 43
supported i nto supported v ia the supported i nto members s igned bathrooms units
employment and ‘give i t a g o’ permanent up to the C redit
training initiative employment, i n Union
partnership w ith We installed
The B ig Trust

We continued t o w ork i n L imehurst Village, O ldham 599
where w e a re in the f ourth year of our 1 0 y ear vision kitchens
for t he area. We’ve s ecured a f urther £15 million
of external investment in the n eighbourhood, £15
working i n p artnership w ith K eepmoat who We installed We provided
are b uilding 1 35 much needed modern and million
affordable homes i n t his area. invested 240 100%

central h eating s ystems of properties with a v alid
Making t he first move was a d oddle f or Alisha gas c ertificate
Alisha, 23, i s a n ew Regenda H omes resident,
having a lways l ived with her f amily b efore
moving i nto her h ome a t o ur Kinloss R oad Rent and a rrears
development on the W irral.
The s cheme caught Alisha’s eye w hen s he
was d riving p ast w ith h er mum. In particular,
Alisha was i mpressed with the d esign o f t he
scheme and t he area in which i t w as being b uilt. As soon a s t he properties
were advertised on Property P ool P lus, Alisha bid f or one a nd was d elighted
when her a pplication was a ccepted. Alisha said:
“I was r eally i mpressed by how e asy i t w as to secure m y h ome. Since 99.6% 1.9% 2.2%
moving in, Regenda H omes h as been really q uick to respond t o a ny
queries. T hey a re really h elpful. It took some time g etting used to rent collected former tenant current t enant
arrears
arrears
living on my own, but n ow when I v isit m y n oisy f amily I c an’t wait to (percentageofrent (percentageofrent
get b ack t o t he peace a nd quiet o f m y l ovely n ew flat.” payments outstanding payments outstanding
by currenttenants)
from former
Regendatenants)
V a lue f or money

For e very £1 we receive, we spend: 25p
17p 19p
13p 11p
9p
1p 3p 2p

Major r epairs a nd Day t o d ayrepairs Plannedworks s uch Annualdepreciation Managementcosts Servicecharges s uchas Other-socialhousing Non-socialhousing Other
improvements atrequest o f asrepainting a nd charge suchasoffices, grounds m aintenance, activities activities
customers gas s ervicing staffing a nddelivering caretaking a nd
services communallighting
and h eating