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6 Issue 25 | a utumn-winter 2 017
U n i v ersal C r e dit H a v e a
Full Servi c e p e a c e f u l
Universal C redit i s f orpeopleona l owincome
who a reinorout o f w ork,and i s r eplacingthe
followingbenefits: C h r i s t m a s
• Income Support
• Income-Based
Jobseekers A llowance
• Income-Related
Employment a nd
Support A llowance
• Child T ax Credit
• Working Tax C redit
• Housing B enefit.
The U niversal Credit Full Service
expansion f or Regenda H omes
residents launched in July 2017.
So far t he following a reas
have transferred o ver t o
Universal C redit F ull Service:
• July 2016:
postcode WA7
• February 2017: In December 2 017, the f ollowing
postcode WA13 areas w ill go onto the F ull Service
of Universal C redit:
• April 2 017:
postcodes M 35, O L1, O L3, • Cheshire West and C hester
OL4, OL8 a nd OL9 affecting postcodes
• July 2017: CW8 a nd CW9 Every o nehas t heright t o f eel s afe i n t heir
postcodes C W1, C W2, C W5, • West Lancashire
CW10, C W11, ST7 a nd WA15 affecting postcodes L 40, neighbourhood.
• October 2017: WN8 a nd PR4 6 .
postcodes L 20, L 30 0-7, We know how f rustrating and u psetting anti- Some examples of what anti-social
L4 (except L 4 5 which When you a pply f or Universal C redit
will move over o n t he Full Service, you w ill n eed: social b ehaviour can b e a nd we are o n h and behaviour i s n ot:
24 January 2 018), L21, L 23, to offer support a nd advice if needed. • One-off i ncidents of noise
L30, PR8 and P R9 • A b ank account What is anti-social b ehaviour? nuisance, such as parties
• November 2 017: • An email a ccount Anti-social b ehaviour is any b ehaviour that • Cooking o dours
postcodes C H41, CH42, • Regular access to causes nuisance, a nnoyance or distress to
CH43, CH46, C H49, CH61, the i nternet. another person. • Babies crying.
CH62 and C H63 ( CH44
and C H45 w ill move over Contact u s o n 0344 7360066 if you There c an be a f ine l ine b etween anti-social Residents who b ehave in an anti-social w ay
on the 2 4 J anuary 2 018). need any f urther help or guidance. behaviour a nd minor i nconveniences. Some are b reaching their tenancy agreement.
incidents would n ot be classed a s a nti-social Before reporting anti-social behaviour,
behaviour a nd residents a re expected t o please ( where i t i s s afe t o d o s o) talk to the
take responsibility for p ersonal disputes they person causing t he problem f irst. T hey
T o p a wardfor F inancialInclusionteam may h ave w ith their n eighbours. may n ot have realised their b ehaviour was
i mpact o n
a n
having
ay
t his m
y ou and
Some examples of anti-social b ehaviour resolve t he problem q uickly.
Our F inancialInclusion t eam r eceived a r ecognised include:
markofexcellence, t heHQNIncomeManagement • Loud music, persistent s houting If the p roblem continues w e c an help you. o f
You
w ill need to keep an accurate r ecord
Accreditation. or arguing what’s going o n. Keeping an incident d iary
• Criminal activity w hich affects the will help us u nderstand t he situation a nd
Only 3% of top r egistered community what action s hould be taken.
providers h ave a chieved • Drinking alcohol on the s treets Please report criminal behaviour, including
this a ccreditation i n t he threats or acts of violence, to the p olice.
country. • Dumping rubbish
We have a s pecialist team who c an support
This accreditation m eans • Domestic abuse you a nd will i nvestigate each c ase t hat i s
our s taff h ave b een • Aggressive, t hreatening or reported to us. Y ou can r eport a nti-social
acknowledged f or providing intimidating behaviour. behaviour o nline a t www.regenda.org.uk/
value for m oney and a h igh anti-social-behaviour, o r y ou can c all u s
quality s ervice to residents. on 0344 736 0 066 or email u s a t info@
regenda.org.uk.
