Resident Voice Community News

As part of The Regenda Group, our Resident Voice panel includes Redwing and Regenda Homes residents. Here are the latest updates from the Customer Experience Team. 

Here are the latest updates from the Customer Experience team.
Date

News
Mar-24

The Resident Voice Panel had their quarterly panel meeting, which focussed on current performance, the Tenant Satisfaction Measures, Complaints and an update from the contact centre.  
Feb- 24 The Resident Voice Panel reviewed the suggested 2024/25 targets for the Tenant Satisfaction Measures. They also participated in a training session lead by The Learning Foundry about Housing Policy. 
Jan - 24 Reviewed the Resident Involvement Acknowledgement and Incentives Framework, participated in a further Repairs and Maintenance training session, provided feedback to Assets around shaping the Repairs and Maintenance service. 
Dec-23 RVP Meeting on the 13th of December, Customer Centric Clinic with Redwing to run through latest TSMs results.  
Nov-23 Reviewed ED&I policy, reviewed the unreasonable behaviour policy, H&S visit to Grove Street development, Review of Customer website accessibility, Repairs & Maintenance training session, launched the Planned Maintenance transactional satisfaction survey. 
Oct-23 Better Social Housing – What does an excellent repair service look like?
Oct-23 Redwing Resident Voice Panel members were asked to review Redwing targets with the overall aim to increase customer satisfaction. 
Oct-23 Resident Voice Panel received training on Complaints, including Regenda processes and procedures. 
Oct-23 Resident Voice Panel quarterly meeting took place, with agenda items such as a Housing Ombudsman update and the Consumer Standards 
Oct-23 The Resident Voice Panel were asked to review and feedback on the Regenda Anti Social Behaviour policy.
Oct-23  Resident Voice Panel quarterly meeting took place, with agenda items such as a Housing Ombudsman update and the Consumer Standards
Oct-23 Resident Voice Panel received training on Complaints, including Regenda processes and procedures.
Oct-23 Redwing Resident Voice Panel members were asked to review Redwing targets with the overall aim to increase customer satisfaction.
Sep-23  Resident Voice Panel received training on the current and future Development programme for Regenda.
Aug-23 Resident Voice Panel received training on Regenda’s processes and procedures for Anti Social Behaviour
Jul-23  The Resident Voice Panel received training on value for money.
Jul-23  Customer Feedback Panel were recruited and had their 1st meeting. The Customer Feedback Panel will support Regenda Homes and Redwing to improve our response to complaints.
Jun-23  The Resident Voice Panel had an Away Day. They explored reflections on their first year and future planning. In addition, they also received an update on pilot findings from the Tenant Satisfaction Measures (TSM’s), helped to set performance targets and reviewed the Panel’s terms of reference. Furthermore, the Resident Voice Panel provided feedback on the proposed menu of future involvement opportunities.
May-23  The Resident Voice Panel received training on rent arrears and lettings.
Apr-23  The Resident Voice Panel received training on Building Safety.
Mar-23  The Resident Voice Panel met and received an update on the Tenant Satisfaction Measures (TSM’s). Furthermore, they provided feedback on the annual report and selected a suite of Key Performance Indicators (KPI’s) that they would regularly review.
Feb-23  The Resident Voice Panel received training on performance.
Jan-23  The Resident Voice Panel received training on damp and mould.
Nov-22  The Resident Voice Panel met and looked at a number of issues including customer feedback, damp and mould, the rent cap and also received an introduction to Redwing.
Nov-22  The Resident Voice Panel received training on safeguarding.
Oct-22  The Resident Voice Panel received training on the Tenant Satisfaction Measures (TSM’s).
Sep-22  The Resident Voice Panel met to take a detailed look at the repairs service and also had a discussion about the rent cap.
Jul-22  The Resident Voice Panel had their 1st meeting and reviewed the Regenda Service Promises in addition to looking at service charges, grounds maintenance and communal cleaning.
Jun-22  11 residents were recruited to the Resident Voice Panel. 3 residents were from Redwing and 8 were Regenda Homes.