The Regenda Group’s forward-thinking idea to use technology to reduce responsive repair calls has won an award.
Staff at the Liverpool based housing and regeneration business looked at areas where digital solutions could help improve services to customers as part of a competition organised by the Housing Quality Network.
The team’s innovative idea looked to utilise Amazon Web Services Internet of Things (AWSIOT) sensor technology within boilers and to monitor moisture levels within properties. Data from the sensors would be sent back to Regenda’s systems instantly alerting the necessary departments of any issues or changes in status. Teams could use the information to proactively carry out repairs and handle issues more efficiently. It was estimated that a reduction of responsive boiler repairs by half could save around £1 million per year.
It isn’t just a cost saving that could be achieved through proactive customer service. If teams have an understanding of what is required for a repair callout before entering the property, they can ensure that have the right tools and parts to complete the repair first time around. By linking the data provided by the sensors into procurement, parts can be ordered automatically when there is a status change.
Nina Peters, Director of Business Transformation at The Regenda Group, said: “We are always looking at ways that digital advancement can help us improve our services and provide exceptional customer service.
“The competition was a great chance for the team to get together and find out what other areas of the business we thought could benefit for innovative digital solutions.
“We are delighted to named winners by HQN.”