Meet Jo and Alice, your Customer Insight and Experience Officers

You voice matters. We offer a wide range of opportunities to be involved in the management of your housing, including the ability to influence strategies, housing related policies, and the delivery of services.
As your Customer Insight and Experience Officers, Jo and Alice lead a range of panels, and opportunities for you to provide feedback and help us improve our services.
Meet Joanne McMahon
Jo has recently joined Regenda , with over 38 years’ experience in social housing, with the last 22 years focussed on resident involvement.
Over the years, Jo has had the opportunity to work with many residents, to develop a range of successful groups including operational committees, scrutiny groups, customer feedback panels (complaints), mystery shoppers, consultation, and feedback groups.
“My focus is delivering meaningful involvement where our residents know why they are working with us and can see the results their feedback has made. I am passionate about making sure that all our residents can be involved in challenging and holding us to account and would like to encourage residents to get in touch to have a chat about how you can get involved.”
Meet Alice Jones
Alice has worked in housing for nearly 8 years, previously working as an Allocations and Lettings Officer before moving into customer insight and performance, specifically tenant satisfaction.
“I am passionate about making sure customers’ voices are heard, so we can use your opinions and ideas to help us improve our services. I would love to speak with you about getting involved in shaping our services.”
To help you get to know Jo and Alice, we're playing 'Festive This or That'....
We asked Jo and Alice what they preferred...
Tinsel or beads?
Jo - Neither, I love a minimalist tree with twinkle lights.
Alice - Neither for me! I’m with Jo, a minimal tree with fairy lights
Christmas Eve or Christmas Day?
Jo - Oh that’s a hard one, but Christmas Day.
Alice - 100% Christmas Day!
Hot chocolate or mulled wine?
Jo - Mulled wine all the way.
Alice - Mulled wine.
Christmas Cake or Yule Log?
Jo - A lovely slice of Christmas Cake
Alice - This is a tough one, but I think Christmas Cak e just abou t wins !
Your satisfaction is our top priority.
Have feedback? Let Jo and Alice know here.