Your experience matters: Help us understand you and your household
At Regenda, we’re committed to treating everyone with fairness and respect.
Having accurate and up-to-date information about you and your household helps us make sure we’re doing this as best we can.
We use information about our residents to make sure:
- Our services are accessible.
- We make the right reasonable adjustments and to tailor our services as needed.
- We understand the support needs of our customers so that we can improve your experience with us.
What is a Customer Census?
A Customer Census is a survey of our customers and gives us a picture of all our households.
It asks you questions about you and your household.
Why are we doing a Customer Census?
Knowing more about our customers helps us know what they need from us as their landlord. The information will help us to tailor, plan and prioritise the services we deliver.
What will happen to my data?
We will keep your data and information confidential. We will only use it to tailor the services we provide to you and for our own onitoring purposes.
Your data will be held in line with General Data Protection Regulation (GDPR).
Find out more about that, here: https://www.regenda.org.uk/data-protection
How we keep your information safe
We have a strict security procedure to protect your personal data. This includes physical and IT security measures to protect your information, covering people, processes and systems.
Find out more about this in our privacy statement: https://www.regenda.org.uk/data-protection
You already have my data - why are you asking me this again?
We understand that things change and the information we have about you and your household might not be right anymore.
We will ask you to confirm the data that we hold on a regular basis so that we make sure we are meeting your needs.
Some of the questions are personal - why do you need to know?
We want to make sure our services are fair for everyone. By sharing this data, we can check that no one is being treated unfairly and to improve our services.
If you’re not comfortable answering any question, you can simply choose ‘prefer not to say’.
How and when will I be contacted?
We are collecting this data between April and June 2025. Depending on your needs, we will be asking you to complete the survey: ( Face to face (for if you live in a supported or housing for older people scheme, a member of staff will be in touch to complete this with you.)
- Via an email from surveys@cx-feedback.co.uk
- By phone from 0344 736 0066
- Face to face Face ( if you live in a supported or housing for older people scheme, a member of staff will be in touch to complete this with you.)